Audience Acquisition Representative

Forrester Research•Chicago, MA

11d•$51,000 - $83,000

About The Position

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As a member of Forrester’s event sales organization, the Audience Acquisition Rep communicates the value proposition of attending a Forrester event. This role serves as a product expert to drive Forrester event attendance and sell event tickets to attend our global summits and forums. You will partner with sales reps and customer success managers to guide Forrester’s clients and prospects in attending the most relevant events aligned with their business initiatives. Job Description: Sell tickets for Forrester Events Build expertise across Forrester’s research areas to map client business initiatives to Forrester’s events to drive event attendance, support renewal rates, and lead to additional event ticket enrichment opportunities. Develop and evolve creative, strategic, and brand-building programs using digital and social media channels to promote Forrester events. Finesse your sales pitch to showcase the value of attending a Forrester event. Leverage client engagement activity within your portfolio to create an events engagement strategy to drive attendance. Partner with the account teams to promote upcoming events and discuss account health, value, and opportunities. Execute on events engagement strategies with your accounts to drive tickets sales. Coordinate with events product and marketing teams, research, and others to promote a high-quality event experience. Collaborate closely with the global event sales and customer success teams to share best practices, ensure standardized training and capabilities, and meet shared goals. Use the Forrester event registration platform, CRM system, event mobile app, and other technologies to support event customer service, attendee registration and reconciliation, onsite experience, and activity and opportunity tracking. Track all activity and correspondence of Forrester’s CRM system. Follow up on tasks, leads, fulfillment items, and registrations within expected service levels. Be available to travel within the United States for Forrester events.

Requirements

Experience as a related product specialist or in an inside sales and/or customer service field.
History of prioritizing multiple tasks and meeting deadlines.
Experience with Salesforce.com or other CRM systems.
Experience with Microsoft Office (Outlook, Teams, and Excel)
Success in driving solution-oriented client engagement and delivering high-quality customer service to internal and/or external clients.
Strong attention to detail; a high degree of organization and a proficiency in leveraging internal systems.
Strong high-level relationship skills; the confidence to hold conversations with senior-level executives via email and phone.
Demonstrated the ability to thrive in a high-energy, fast-paced, and collaborative environment to achieve business results.
Demonstrated project management and collaboration skills across functional groups.
Knowledge of using social, inbound, content, and outbound marketing to penetrate accounts.
A critical thinker; the ability to solve complex problems and drive innovation.
Proven strong communication, research, and writing skills.
Someone who is self-motivated to achieve goals.

Responsibilities

Sell tickets for Forrester Events
Build expertise across Forrester’s research areas to map client business initiatives to Forrester’s events to drive event attendance, support renewal rates, and lead to additional event ticket enrichment opportunities.
Develop and evolve creative, strategic, and brand-building programs using digital and social media channels to promote Forrester events.
Finesse your sales pitch to showcase the value of attending a Forrester event.
Leverage client engagement activity within your portfolio to create an events engagement strategy to drive attendance.
Partner with the account teams to promote upcoming events and discuss account health, value, and opportunities.
Execute on events engagement strategies with your accounts to drive tickets sales.
Coordinate with events product and marketing teams, research, and others to promote a high-quality event experience.
Collaborate closely with the global event sales and customer success teams to share best practices, ensure standardized training and capabilities, and meet shared goals.
Use the Forrester event registration platform, CRM system, event mobile app, and other technologies to support event customer service, attendee registration and reconciliation, onsite experience, and activity and opportunity tracking.
Track all activity and correspondence of Forrester’s CRM system.
Follow up on tasks, leads, fulfillment items, and registrations within expected service levels.
Be available to travel within the United States for Forrester events.