Attendee Experience Manager (1:1 Meetings Program)

CyberRisk Alliance•New York, NY

1d•$65,000 - $70,000•Remote

About The Position

We are seeking a detail-oriented, high-energy Attendee Experience Manager to own the end-to-end journey of our 1:1 Meetings program. This is a critical role for CRA as we scale this high-value offering. You will be the primary architect of the attendee experience, ensuring that every participant—from CISOs to sponsoring partners—receives a seamless, concierge-level experience. This role requires a unique blend of operational excellence, technical proficiency, and high-touch hospitality. You will move between managing data in our CRM, configuring meeting software, and leading onsite logistics on the event floor.

Requirements

3–5 years in event operations, customer success, or attendee management. Experience with "Hosted Buyer" or "1:1 Matchmaking" programs is a significant plus.
Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.). You should be comfortable learning new platforms quickly.
Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives.
A "can-do" attitude with the ability to stay calm and resourceful in fast-paced, live-event environments.
Willingness to travel to event locations across the U.S. up to 30% annually for onsite event execution.

Responsibilities

Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up.
Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio.
Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs.
Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip).
Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting.
Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates."
Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors.
Manage onsite help desks, meeting zones, and check-in logistics.
Act as the primary escalation point for any scheduling conflicts or technical issues during the event.
Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS).
Conduct post-event evaluations to identify areas for improvement and present findings to leadership.