Capital One-posted 8 days ago
Full-time • Mid Level
Hybrid • Richmond, VA
5,001-10,000 employees

ATM Implementation Project Manager, Associate - Hybrid Capital One currently offers approximately 1,300 branded ATMs and 200 Teller Cash Recyclers (TCRs) within its national banking footprint with plans to continuously modernize the branch hardware fleet. As Capital One transforms its physical presence across branch, collective and café markets, ATM, TCR and other branch hardware will continue to play a large role in meeting customer and associate transaction needs. Within the ATM & Cash organization, the ATM Implementation Team (AIT) is hiring a project professional, who also understands process improvements, that excels working autonomously and also thrives in a team environment. This person will have excellent attention to detail, analytical, influence, and communication skills, along with the ability to adapt to a fast-paced environment. The key to success in the role is the ability to manage multiple projects and processes with a keen attention to detail to reduce risk for the business and impacts on customers. Your impact will provide value for associates, customers, internal and external partners as your efforts go towards continuous improvements to support our operations. Note: This role might require schedule flexibility during times when work volume is high to support operations. Location: Richmond, VA or Wilmington, DE - This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually .

  • Elevate project management with delivery and execution by focusing on goals to reduce impacts to the business and customer
  • Actively demonstrate a risk-mindset with data quality, well-managed structure, proactively identifying potential issues, and escalating concerns to be audit-ready at all times
  • Perform validations to ensure Regulatory compliance and support controls
  • Manage and mature simple, repeatable processes that help drive value
  • Lead cross-functional hardware and cash related projects, define and manage schedules to ensure successful project delivery that align with business goals
  • Understand overarching ATM & Cash operations processes in order to identify gaps and drive improvements to support our well-managed pilar
  • Create and update desktop procedures and reporting to reflect accurate project/process information
  • Manage and communicate with multiple internal and 3rd party vendors to plan and implement projects i.e., Installers, security, cash, equipment manufacturers
  • Bring new ideas to the table and challenge the status quo
  • Foster a culture of openness, collaboration and continuous improvement
  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Project or Process Management Experience
  • At least 1 year of experience using Google Suite or Microsoft Office
  • Bachelor’s Degree or Military Experience
  • At least 1 year of ATM experience
  • At least 2 years of Project or Process Management Experience
  • PMP, BPM, Lean, Agile or Six Sigma certification
  • At least 2 year experience working in Jira, Confluence, Google Suite, or Google Data Studio
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