Atlassian Support Engineer

Zeno Power•Seattle, WA

1d•$90,000 - $130,000•Onsite

About The Position

Zeno is seeking a highly motivated Atlassian Support Engineer with Data Center Edition experience to manage and maintain the Atlassian suite of tools, including Confluence, JIRA, JIRA Service Management and other related applications. You will ensure the availability, security, and optimal performance of these tools, as well as support and train users on their effective utilization. This role is onsite in Seattle, WA at least three times a week.

Requirements

Bachelor's degree in computer science, information technology, or a related field with 3+ years experience in Atlassian Data Center administration
Experience working in a FedRAMP authorized environment
Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure
Program/Project Management experience with enterprise-wide IT system transformations
Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features
Applicants for employment at Zeno Power must be a U.S. person. The term “U.S. Person” means (i) a U.S citizen or U.S. national; or (ii) any natural person who is a U.S. Lawful Permanent Resident (i.e., holds a Green Card), as defined by 8 U.S.C. 1101(a)(20) or as a “protected individual” defined by 8 U.S.C. 1324b(a)(3) (i.e., admitted as a refugee or is granted asylum).

Nice To Haves

Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator

Responsibilities

Administer and maintain the Atlassian suite of tools, including JIRA, JSM and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
Manage complex workflows for syncing between Atlassian product instances as well as automatic workflows for Engineering and Development based tooling and infrastructure
Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
Collaborate with engineering teams, project managers, operations and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordingly
Develop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilization