Atlassian Admin/Developer

Cisco Systems, Inc.•Austin, TX

55d•$137,000 - $200,500

About The Position

The JSM Administrator role requires candidates with enterprise-level experience crafting and developing sophisticated JSM help portals seamlessly pulling together different technology and organizational functions and processes. They will serve as the JSM subject matter expert, supporting the optimization and scalability of our Atlassian Cloud JSM tools. If you are passionate about leveraging technology to streamline processes and cultivate multi-functional collaboration, this is your opportunity to make a significant impact in a fast-paced, global environment.

Requirements

7+ years of hands-on administration experience with Jira Service Management and Confluence in large-scale or multi-site enterprise settings.
Experience with Jira workflows, field configurations, permissions, automation, and service portal design
Experience developing and consuming web services using Express and Node.js
Experience with user, group, and access management, including LDAP coordination

Nice To Haves

Proficiency in JavaScript (Node.js, React), MongoDB, JSON, CSS3, HTML5, and unit testing (e.g., JEST or Python) preferred
Atlassian Certified Jira Administrator or Jira Service Management Administrator a plus
Experience integrating Atlassian tools with enterprise systems (e.g., SSO/SAML, CI/CD pipelines, Aha!, ERP platforms) preferred

Responsibilities

Portal Design & Management: Develop and maintain sophisticated JSM portals, unifying request management for IT, engineering, hardware, operations, supply chain, and more.
Workflow & Automation: Analyze business requirements and configure automated Jira workflows, queues, SLAs, and dashboards to boost operational efficiency.
System Administration: Provide sophisticated administration for Jira Software, Jira Service Management, and Confluence, including user management, permissions, and configurations.
Integration & Automation: Leverage Jira APIs, webhooks, and tools such as ScriptRunner or Automation for Jira to connect enterprise systems and automate manual processes.
App & Plugin Management: Evaluate, install, and configure Atlassian Marketplace apps; manage licensing and ensure compliance with enterprise standards.
Documentation & Governance: Maintain comprehensive configuration documentation, workflows, and runbooks to support ongoing operations and audit requirements.
Cross-Functional Teamwork: Partner with engineering, DevOps, IT service management, and business operations teams to drive process improvements and increase platform adoption.
Capture requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/JSM
Build complex JSM portals
Provide application support for JIRA and Confluence to IT the rest of the business
Understanding of JIRA APIs and webhooks
Support JIRA and Confluence users
Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-ins
Ux design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
Implement custom xml-based JIRA gadgets
Support and configure JIRA plugins as the need arises
Generate documentation on workflows and processes implemented in JIRA to support runbooks Develop JIRA projects, queries and reports as the need arises
Organized and able to work independently and proactively

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.