Athletic Ticket Office Student Assistant

University of Kentucky • Lexington, KY

57d • Onsite

About The Position

In accordance with established policies and procedures, provide exceptional customer service over the phone and in person at the ticket office. Answer customer inquiries and process ticket sales via phone, mail, and walk-up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to mobile ticket help zones, the compliance pass entrance, will call distribution and scanning operations. Must be able/willing to work some nights and weekends as needed for events, including working all home football games. Must have reliable transportation to and from athletic events. Perform other tasks as assigned by Ticket Office staff. Please attach a resume, cover letter and a copy of your UK class schedule. Please attach a copy of your class schedule under specific request one.

Requirements

• Experience in a customer service position, both in person and over the phone.
• Familiarity with MS Office applications (Word/Excel).
• Applicants should be dependable, punctual, and possess effective communication and problem solving skills, as well as strong attention to detail.
• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
• Must be able to multi-task and work in a fast-paced environment
• Must be able/willing to work some nights and weekends as needed for events, including working all home football games.
• Must have reliable transportation to and from athletic events.

Nice To Haves

• Some college education
• 1-2 Years Customer Service Experience

Responsibilities

• Provide exceptional customer service over the phone and in person at the ticket office.
• Answer customer inquiries and process ticket sales via phone, mail, and walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Mobile ticket help zones
• Compliance pass entrance
• Will call distribution
• Scanning operations
• Work some nights and weekends as needed for events, including working all home football games.
• Perform other tasks as assigned by Ticket Office staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees