RECREATION - ASST MANAGER (HOLLYWOOD) - FT

Seminole Hard Rock Hotel & Casino•Hollywood, FL

55d•Onsite

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Requirements

Possess well- developed customer service techniques and interpersonal skills to effectively communicate with pool guests.
Ability to work flexible schedules, including nights, weekends and holidays is required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
Excellent communication (verbal and written) skills.
Outstanding interpersonal and guest service skills.
Ability to lead and mentor a team.
Ability to interact with a diverse team of individuals.
Superior organizational and time management skills.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Must adhere to Seminole Tribe's Policies and Procedures.
Reviews Daily Events Reports for functions on the pool deck.
Reviews Cabana and Man Cave reservations for the day.
Daily walk thru of the Pool deck, and Cabanas, for maintenance, cleanliness and safety issues.
Daily inspection of the pool and Jacuzzis for cleanliness and in working order.
Respond to all e-mails, requests, and tasks in a timely manner.
Report to engineering all issues and follow up in a timely manner.
Review all department logbooks for issues and concerns.
Conduct Daily Pre-shift Meetings and quarterly departmental meetings.
Responsible for maintaining Pool productivity and organization.
Organize Group Activities, Retail tracking and Inventory.
Address all staff issues and concerns, and come to the appropriate resolution.
Assist in any/all areas as necessary.
Responsible for scheduling staff based on the business demands of the property.
Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member's assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
Stays abreast of the current trends and practices within area of responsibility and communicates pertinent informatioEnsurn to management, peers, direct reports and team members as appropriate.
Perform other duties as assigned.