Associate Warehouse Technology Analyst

World Wide Technology Healthcare Solutions•Edwardsville, IL

20h•Onsite

About The Position

Support of all end user-facing IT warehouse equipment (i.e., handheld devices, label printers, time clocks, etc.), in addition to LCM of all printers. Partners with end users to develop innovative solutions regarding new technologies to support the various business sectors, including deployment, break/fix and regular maintenance. At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Requirements

High school/GED, preferred associate degree. A combination of education, training and experience may be considered in lieu of a degree.
A minimum of 1-year progressive experience in a related field
General understanding of warehouse processes, networking concepts, and Microsoft/Android OS platform
General knowledge/experience with thermal label printing
General knowledge regarding troubleshooting/repairs/maintenance of label and paper printers (Zebra and HP model)
Familiarity with barcode technology and scanners (Zebra model)
Familiarity with DNS (iPam configured)
Familiarity with MS Office applications
Adherence to WWT's Core Values, Mission, and Vision
Ability to organize and prioritize work in a fast-paced, changing environment.
Strong work ethic and ability to self-motivate.
Ability to lift 25-50 pounds regularly.
Ability to work on-site and travel between our Edwardsville (IL) and Maryland Heights (MO) facilities, as needed.

Nice To Haves

Experience in a general warehouse/logistics technology environment preferred, specifically in troubleshooting warehouse hardware.
Experience in a customer-facing and customer-focused role is preferred.

Responsibilities

Experience using Zebra handheld devices (e.g., barcode scanning, inventory movement, warehouse or operational workflows)
Assist with business-critical break/fix of all warehouse technology (i.e., printers, handhelds, etc.)
Accurately document interactions, incidents, requests, and problems
Analyze customer-specific needs/issues; assist in deploying solutions.
IT warehouse asset management (i.e., inventory, deployment, tracking, disposal, etc.)
Life cycle management for new hardware models, upgrades, etc.
Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases
Grow general knowledge of specific products, increasing ability to resolve requests on first contact.
Understanding of service level agreements (SLAs) for the customer
Manage warehouse IT equipment via Zebra Printer Profile Manager Enterprise (PPME) and Workspace One

Benefits

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

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