Associate, Utility Operations

Pivot Energy•Baltimore, MD

10d•$70,000 - $85,000

About The Position

Pivot Energy is seeking a highly energized operations associate skilled at contributing to complex projects and optimizing processes that scale. In this role, you will focus on program operations and serve customer needs, while identifying opportunities to increase efficiency and accuracy in our work. You will contribute to multifunctional project teams, executing community solar subscriptions for both Pivot Energy and our third-party clients. This role requires knowledge of community solar or renewable energy, adhering to standard operating procedures, as well as project, state, and utility program details. You will play a critical part in ensuring the company meets key business objectives centered around total enrollment numbers and revenue recognition. The ideal candidate should be process-oriented and prepared to support data-driven department growth. A successful candidate will have some experience working on complex projects, which highlights the ability to balance competing priorities and successfully communicate across a broader team. Additionally, this individual should possess strong verbal communication skills and be able to liaise with both internal and external audiences professionally.

Requirements

Project Management: Successful track record of overseeing and coordinating projects
Stakeholder Engagement and Customer Service: Strong written and verbal communication skills and ability to effectively engage with community solar subscribers as well as utility partners
Process and Detail Oriented: Have a keen eye for detail and a systematic approach to task prioritization and management

Nice To Haves

Minimum 2-3 yearsâ experience in business, project management, or operations
Familiarity with the community solar industry or, at a minimum, the broader solar industry key terms and market dynamics
Experience with HubSpot or similar CRM software and best practices
Advanced in MS Excel, including PivotTables, VLOOKUP, and Data Tables
Data Analysis: Proficient in analyzing energy production and solar crediting data

Responsibilities

Respond to customer requests by phone and email, providing timely and accurate feedback
Contribute to proactive communications between the SunCentral teams, including project timelines, product details, strategy, and account management
Work with the Sales and Sales Operations teams on developing Standard Operating Procedures for new projects, markets, and developers
Leverage Excel, utility forms, and our proprietary software tools to maintain subscriber lists and allocations, optimizing enrollment and revenue collections
Identify opportunities to improve SunCentralâs CRM tools and customer support processes
Build relationships with utilities and industry specialists to maintain active community solar subscriptions and ensure accurate bill crediting
Serve as the point of contact for new clients onboarding, as outlined by business development
Support the execution of customer acquisition and onboarding campaigns through phone and email-based communications that support subscriber engagement
Execute subscriber invoicing using utility provided data and the SunCentral portal
Run monthly aging reports, subscriber collections efforts, and analyze payment data â ensuring project revenue and minimizing subscriber risk

Benefits

Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company
Four weeks of vacation plus employment milestone bonus vacations
Company paid life insurance and short- & long-term disability coverage
Generous parental leave
401(k) matching
Home office setup stipend for new employees
Public transit reimbursement
PTO for volunteering in the community
Charitable donation matching up to $500/year
Professional development and educational reimbursements