Associate Ticketing PGA TOUR Events

PGA Tour • Ponte Vedra Beach, FL

2d

About The Position

The Best Players Need the Best People. Assists in the day-to-day Ticket Operations for PGA Tour Championship Management Tournaments, with emphasis on customer service and data processing. When most people think of the PGA TOUR, they envision famous golfers, exciting tournaments, and the TOUR’s generous support of more than 3,000 charities. We are all of these things, but there’s much more to the PGA TOUR than meets the eye. Behind the TOUR’s international reputation for sports excellence and philanthropic leadership is a dedicated team of business, sports management and entertainment professionals working together to support our players and advance our mission. Headquartered in Ponte Vedra Beach, Fla., we’re a dynamic group of individuals with diverse talents who share a deep respect for the sport of golf and the positive impact it has in communities across the United States and internationally. If your goals include being part of an exciting team that emphasizes professional development and the personal satisfaction of contributing to important causes, we encourage you to explore the many advantages and benefits of a career with the TOUR.

Requirements

• Four year college degree required in Sports Administration, Business or a related field
• One year experience in the computerized ticketing industry or related field
• Excellent communication and problem-solving skills
• Exceptional time management and organizational skills
• Proficient in Microsoft Office platforms (Excel, Word, PowerPoint, etc.)
• Ability to work well under pressure; and to meet established goals and deadlines
• Team player
• Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere
• Required to work extended or irregular hours, including nights, weekends and holidays
• Some travel required

Nice To Haves

• Knowledge of sports industry or live-event operations preferred, but not required
• Archtics and Ticketmaster ticketing systems preferred, but not required
• Salesforce/Kore CRM systems preferred, but not required

Responsibilities

• Assist in Managing customer responses across PGA TOUR platforms, including email and chat.
• Coordinate with internal stakeholders including PGA TOUR National Sales and Services Team.
• Support all credentialing and ticket fulfillment functions as needed both remotely and onsite.
• Coordinate with event ticket processing and fulfillment teams on paid and complimentary ticket requests
• Assist with the event ticket operation as a “catch-all” on-site support resource.
• Contribute as a valued team member to the overall success of the PGA TOUR Events Ticketing team.
• Special projects as assigned

Benefits

• Medical, Dental and Vision
• Life and Disability insurance
• Paid time off and paid holidays
• 401(k) plus employer match and contribution
• Health Savings Account/Medical and Dependent Care Flexible Spending Accounts
• Wellness Program
• Membership to TPC Sawgrass

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees