Associate Technical Writer

Zscaler•San Jose, CA

8h•Hybrid

About The Position

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for an Associate Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, or remote within the USA, reporting to the Senior Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

Requirements

2+ years of experience in technical writing, supported by U.S citizenship
Bachelors degree in technical writing,communications, or a related field(i.e,technical writing/communications certifications are also acceptable)
Hands-on experience with JIRA and/or Confluence
Excellent oral, written, analytic, and organizational skills
Able to think and write in context with the target audience

Nice To Haves

Proven experience authoring online help and knowledge base articles for web-based or mobile products
Comfortable working in Agile environments with hands-on proficiency in HTML5/CSS
Prior experience in network or cloud security is highly desirable

Responsibilities

Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Deliver post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams
Integrate graphics and illustrations to improve the quality and usability of the documentation
Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups
Assist in defining standards, style, and terminology