Associate Technical Solution Specialist

Euna Solutions • Atlanta, GA

105d • Hybrid

About The Position

Euna Solutions is seeking a Technical Solution Specialist to join our Enterprise Customer Programs Team. In this role, you will serve as a subject matter expert on our Euna Grants Powered by AmpliFund platform, helping translate customer goals and business processes into effective product configurations. You’ll play a key role in customer implementations, system configurations, troubleshooting, and internal collaboration—all aimed at ensuring successful adoption and ongoing use of our solutions.

This is a customer-facing and cross-functional position, requiring strong problem-solving skills, attention to detail, and a collaborative mindset. The Technical Solution Specialist must have the ability to perform configuration and troubleshooting independently while working effectively across a diverse set of customers and priorities. This role also supports the training and development of the Enterprise Customer Programs Team and works with cross-functional teams to better the Euna Grants Powered by AmpliFund product. Experience in implementations, customer support and/or testing or quality assurance is a must. Reporting to the Manager, Technical Solutions and working within the Enterprise Customer Programs team, this role works closely with the Project Managers and Implementation Managers.

Requirements

• Strong attention to detail with proven analytical and problem-solving skills
• Experience with issue/defect tracking and change management tools
• High degree of comfort with technology and CRM tools
• Proficient in understanding written requirements, including use cases, supplementary specifications, and requirements traceability
• The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
• Proficiency at managing and prioritizing several client accounts and deadlines simultaneously
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences
• Ability to self-manage and be an independent member within the larger project team
• Understands how to visualize and present complex data
• Competent in MS Office
• Experience in SaaS product platform

Nice To Haves

• B.S. or B.A. required, Bachelor’s Degree in Computer Science, or other related disciplines preferred
• Experience in or understanding of Grants Management, the Public Sector, or Finance highly preferred
• Self-motivated, action-oriented, and actively pursues opportunities
• Ability to work effectively both independently and in a team-oriented, fast-paced, collaborative, and dynamic environment
• Professional in nature, reliable and punctual
• Stable work history
• Passionate about exceeding goals and delivering a result
• Team oriented and comfortable with regular performance feedback
• Organized, focused and persistent
• Flexible, adaptable and dedicated

Responsibilities

• Provide support for customer specific configurations, troubleshooting, and implementation requests, which may include, at minimum, workflows, reports, custom forms, custom fields, and financial management.
• Translate customer requirements into configured objects within Euna Grants Powered by AmpliFund
• Tracks and documents application of configuration requirements and any additional services performed, questions remaining, or deviations from the plan
• Supports customer implementations which may include attending and participating in requirements gathering, training, configuration, or work, and testing sessions
• Augment Enterprise Customer Programs team resources for customer projects included data migration.
• Review and validate project-related configurations to ensure the outcomes meets the approved requirements
• Inform appropriate teams about unresolved internal issues and relay any necessary information learned from the configuration requirements customer interaction.
• Educate teams on the software so that they can then relay the proper training and configuration options to their customers.
• Assist in the more technical aspects of training, as well as in answering some customer questions.
• Provide customer service and troubleshooting with current customers
• Ensure timely processing of customer support requests and help resolve customer concerns
• Recognizes consistent product problem areas and follow escalation protocols when needed
• Create or research and execute test cases to ensure solution meets the documented requirements
• Document any issues identified during configuration and testing and provides results to appropriate project team personnel for resolution
• Participates in customer support process for ticket management which could include resolving escalated issues arising from AmpliFund usage
• Supports ticket queue coverage/staffing in all available roles
• Provide a satisfactory experience for customers
• Interact with cross-functional teams in adherence to processes and to drive towards corporate goals
• Stay current with industry standards, tools, and technologies, and apply that information to improving implementation and customer support processes
• Support processes to improve upon operational effectiveness of implementation and customer support and may include assessing and managing specialized training/operational requirements for customers. Other duties as assigned.

Benefits

• Competitive wages
• Wellness days
• Community Engagement Committee
• Flexible work day
• Benefits
• Culture committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees