Associate Technical Consultant

PAR Technology•New Hartford, NY

24d•Remote

About The Position

As an Associate Technical Consultant, you will support Technical Consultants and Senior Technical Consultants across implementation, QA, and documentation while developing the capability to independently own smaller accounts or well-defined technical workstreams. This role is hands-on with APIs, Postman, and platform configuration. You will learn to “Own the Technical Win” through mentorship, deep repetition, and structured development.

Requirements

0–3 years in a technical role (solutions, integration, support, or QA) or equivalent academic/projects experience
Solid understanding of HTTP/APIs and Postman fundamentals (Collections, Environments)
Scripting basics (JavaScript/Node or Python)
Strong written and verbal communication skills
Curiosity, adaptability, and desire to learn at pace

Nice To Haves

Familiarity with SaaS integrations, POS/ordering/payments systems, loyalty platforms, or communications tools
Ability to collaborate cross-functionally in a fast-paced environment
Strong documentation and organizational habits

Responsibilities

Support and progressively own technical workstreams for assigned accounts
Build trusted relationships with customer IT, operations, and technical stakeholders
Partner with CSMs on account plans and support the technical narrative in QBRs (product posture, stability, readiness)
Design or oversee scalable, secure, observable API integrations
Utilize Postman for Collections, Environments, automated tests, Monitors, published documentation, and team collaboration
Execute and iterate technical plays including Identity & Capture Lift, Second-Visit Acceleration, Campaign Hygiene, Wallet/S2P/Pass
Create operator-ready SOPs, smoke tests, go/no-go criteria, and rollback plans
Coach Technical Consultants and field teams on repeatable patterns
Enforce quality gates prior to launches
Conduct readiness scans ahead of major campaigns
Ensure clean and complete handoffs to Support
Partner with Product and Engineering to chase down issues, propose workarounds, and publish timelines and risks
Create and maintain tickets/work items as the single source of truth
Attach BRD-Lite documents, QA results, runbooks, and weekly “moved / blocked / next” updates