Associate Technical Account Manager

SS&C • Jacksonville, FL

1d • Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Associate Managed Services Technical Account Manager Get To Know The Team: The Managed Services Technical Account Manager is responsible for the ongoing delivery of high quality service to Managed Services clients. The Steady State Managed Services Technical Account Manager functions as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services.

Requirements

• 5 years’ experience in SS&C | Advent technical support, systems support, professional services and/or account management
• Deep knowledge of Advent Portfolio Exchange (APX) and Advent Custodial Data (ACD)
• Deep knowledge of back and middle office services such as account reconciliation, market data management, and account performance
• Strong knowledge of data related workflow and automation in the SS&C | Advent product platform, including 3rd party integration
• Knowledge of networking topologies and virtualized systems such as VMWare and Citrix
• Knowledge of Microsoft SQL Server
• Ability to manage multiple projects/responsibilities to planned deadlines and expectations
• Ability to communicate information and conduct training effectively to a broad audience

Responsibilities

• Be the assigned account owner for SS&C | Advent’s largest and most complex Managed Services clients
• Be responsible for the ongoing delivery of high-quality service to Managed Services clients
• Function as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services solution
• Have a detailed understanding of clients’ Managed Services dedicated environments, including all SS&C |Advent products, integration points, customization, automation and workflow, and manages projects with other SS&C teams
• Be responsible for high priority issue management and be an important contributor to major product and infrastructure upgrade planning
• Evaluate product workflows and automation systems for Managed Services clients
• Maintain client automation workflows
• Manage product and infrastructure issues to resolution
• Advocate for client success on the Managed Services solution and work in collaboration with the Customer Success Manager throughout the custom lifecycle

Benefits

• Flexibility : Hybrid Work Model and a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed