Associate Tech User Supp Analyst (Support Center Level 2)

Medtronic • Minneapolis, MN

2h • Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. The position is open to candidates in the United States, and the schedule is Monday through Friday, 8 am to 5 pm central time. The Associate Technical User Support Analyst provides frontline technical support for HealthCast Home (VA), supporting clinicians who rely on the product to deliver patient care. This role is part of the Acute Care & Monitoring organization and focuses on ensuring clinicians receive timely, accurate assistance so care delivery is not disrupted. In this role, timely issue resolution directly contributes to continuity of care and clinician confidence in the product. The Associate Analyst handles routine issues independently and escalates more complex or patient impacting issues to higher level Technical User Support Analysts.

Requirements

• High school diploma or equivalent
• Access to a quiet workspace for remote customer support

Nice To Haves

• Experience in a phone‑based customer or user support role
• Experience supporting healthcare product users or clinicians
• Prior exposure to HealthCast Home (VA) or similar clinical products
• Experience working in a healthcare or clinical support environment
• Demonstrated ability to provide support in time‑sensitive, high-impact situations
• Strong verbal and written communication skills

Responsibilities

• Provide frontline technical support to clinicians using HealthCast Home (VA)
• Respond to inbound support requests via phone and support systems in a timely manner
• Troubleshoot and resolve routine product or user issues by following established procedures
• Accurately document support cases, actions taken, and outcomes
• Identify time‑sensitive or patient‑impacting issues and escalate appropriately
• Partner with higher‑level Technical User Support Analysts on more complex cases
• Adhere to quality, documentation, and compliance standards in a regulated healthcare environment

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED