End User Support Analyst, Senior Associate
About The Position
At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Requirements
- Minimum of two years related work experience, with at least one year of technical support experience.
- Undergraduate degree or equivalent combination of training and experience.
Responsibilities
- Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
- Resolves basic technical troubleshooting issues to ensure end user productivity.
- Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
- Elevates more complex issues to the appropriate next level support.
- Learns and complies with Information Technology and Information Security policies and procedures.
- Participates in special projects and performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
