IT User Support Analyst

Reiter Affiliated Companies•Watsonville, CA

5h•$27 - $32

About The Position

Under general supervision, install, maintain, test, and repair computer, mobile and network systems. Demonstrate intermediate working knowledge of the concepts, practices, and procedures of a particular field of specialization to support IT initiatives and to provide Tier I and some Tier II technical support to end users in the office, the field or remotely. Work under general supervision while performing assignments that are varied and that may be somewhat difficult but usually involve limited responsibility. Provide training for end users.

Requirements

Azure and Office 365 Administration – Advanced.
Windows Server and Collaboration Platform (SharePoint, Exchange, MS Teams) – Intermediate.
Hardware: Server and Storage Technologies – Intermediate.
End-user software platform: MS Windows, MS Office app’s, etc. – Competent.
ITIL (Information Technologies Infrastructure Library) Foundations – Basic
Lean IT – Competent.
Experience with or knowledge of Cloud Computing, Enterprise Backups and Recovery procedures, systems performance-monitoring tools, Virtualization, HTTP traffic, Load Balancing, DNS.
Basic experience in project management, application integrations, and cloud computing (specifically Microsoft Azure)
Expertise in analyzing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.
MS Azure Fundamentals Certification.
A+, Network+ certification or equivalent Knowledge.
DNS, Active Directory, SSL.
Power Shell Scripting.
A+ Windows Server.
ITIL Certification.
High school diploma or higher, or an equivalent combination of education
Acceptable combination of education, training, and experience.
2-3 years in Information Technology
2-3 years in a Server support IT Role
2-3 years of experience with Active Directory and Azure AD.
A+ or Equivalent
ISO Model
Windows 11 Administration
ITIL Fundamentals
If driving is a necessary part of a job employees are required to possess a valid driver’s license.
English & Spanish: 80% - 95%
Microsoft Office - Advanced
ITSM Tools - Intermediate
Ability to travel 30% - domestic

Responsibilities

Deployment and maintenance of hardware and software
Provide support for the proper functioning of information, communication, and telephony equipment by assisting in the diagnosis, maintenance, improvements, and incorporation of new technologies that optimize the system and infrastructure.
Provide support to users when software/hardware problems arise to resolve technical issues; as well as to remote sites, follow up and escalate needs in each area visited.
Provide support for the appropriate use of equipment in accordance with policies, as well as assist the networking and server area in tasks such as router configuration, installation of specific products, and cable review, locally and/or remotely.
Provide technical support at various events scheduled by different areas, either inside or outside the office, assisting other departments in setting up conference calls, video conferences, etc.
Support user requirements, complying with the established time for registering and tracking requests, as well as carrying out preventive and corrective maintenance on information equipment.
Support the installation and configuration of hardware, reassigned software, and new equipment, ensuring that all software installed on the devices is legally licensed.
Report any damage to the equipment to the supplier if it is covered by the warranty and is still valid; otherwise, obtain a quote and replace the part or component of the equipment.
Provide support for VoIP phones.
Supervise and coordinate the inventory of hardware and software
Support new equipment requests in different areas based on demand
Support with the printer supplies to make sure everything's working right.
Provide support for preventive and corrective maintenance
Provide support with new phone and assign a new device to the user. For replacements, back up the old device, transfer all the info to the new one, check that everything is working properly, and then hand it over to the user.
Report on any user issues that come up to vendor relations.
Help with the installation of cell phones and the company.