Associate System Administrator

First National Bank of America • East Lansing, MI

1d • Onsite

About The Position

First National Bank of America is seeking a detail-oriented and technically capable Associate System Administrator to join the IT Operations team. This role focuses on the execution of established IT operational tasks and supports day-to-day technological needs across the organization. The Associate System Administrator is an implementation-focused position (not a design or engineering role) responsible for workstation deployment, inventory management, helpdesk escalation support, and routine system administration.
Responsibilities:
Image, configure, deploy, and maintain workstations and endpoints in accordance with established build standards, procedures, and change schedules.
Perform hardware and software installations, updates, replacements, and patching activities within defined processes.
Monitor endpoint health using MDM and related tools, escalating issues according to documented escalation paths.
Maintain accurate hardware asset records, including receiving, labeling, assignment, transfer, audit support, and end-of-life disposition.
Document all work thoroughly in the ITSM ticketing system, ensuring accuracy for audit, reporting, and knowledge sharing.
Support employee onboarding and offboarding by provisioning, recovering, and tracking equipment per defined procedures.
Serve as an escalation point for Helpdesk tickets requiring workstation-level access, configuration changes, or elevated permissions beyond Level 1–2 support.
Perform routine system administration tasks and execute assigned IT project activities under the direction of senior IT staff or management.
Qualifications:
Strong organizational, time‑management, and cross‑team collaboration skills.
Clear verbal and written communication skills, including thorough ITSM documentation.
Intermediate IT support or system administration experience beyond Level 1–2 Helpdesk; A+ or Network+–equivalent knowledge.
Hands‑on experience with workstation deployment, hardware/software support, and routine system administration.
High attention to detail with the ability to follow documented procedures and runbooks.
Employee benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite

Requirements

• Strong organizational, time‑management, and cross‑team collaboration skills.
• Clear verbal and written communication skills, including thorough ITSM documentation.
• Intermediate IT support or system administration experience beyond Level 1–2 Helpdesk; A+ or Network+–equivalent knowledge.
• Hands‑on experience with workstation deployment, hardware/software support, and routine system administration.
• High attention to detail with the ability to follow documented procedures and runbooks.

Responsibilities

• Image, configure, deploy, and maintain workstations and endpoints in accordance with established build standards, procedures, and change schedules.
• Perform hardware and software installations, updates, replacements, and patching activities within defined processes.
• Monitor endpoint health using MDM and related tools, escalating issues according to documented escalation paths.
• Maintain accurate hardware asset records, including receiving, labeling, assignment, transfer, audit support, and end-of-life disposition.
• Document all work thoroughly in the ITSM ticketing system, ensuring accuracy for audit, reporting, and knowledge sharing.
• Support employee onboarding and offboarding by provisioning, recovering, and tracking equipment per defined procedures.
• Serve as an escalation point for Helpdesk tickets requiring workstation-level access, configuration changes, or elevated permissions beyond Level 1–2 support.
• Perform routine system administration tasks and execute assigned IT project activities under the direction of senior IT staff or management.

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed