Associate Student Services Counselor

Grand Canyon Education • Phoenix, AZ

3d • Hybrid

About The Position

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Associate Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling. This is a Phoenix, AZ based role for local residents, and we are currently in a remote/work-from-home schedule. This position may require you to be in the office 1-2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom.

Requirements

• Superior customer service skills
• Excellent communications with a good command of the English language and interpersonal skills with the ability to influence and persuade.
• Timely responses to student/parent questions and concerns providing appropriate information.
• Ability to maintain confidentiality of information.
• Proficiency with MS Office Suite, (Word, Outlook, Excel, PowerPoint)
• Comfortable with navigating other databases and software, and ability to learn new company systems within a short period of time.
• Ability to work in a high-volume, fast-paced work environment with constant phone or in-person contact with students on a daily basis.
• Critical thinking and judgment.
• Excellent planning, organizational, multi-tasking, case-management and follow up skills.
• Attention to detail and analytical skills.
• Time management skills
• Ability to work both independently and collaboratively as a team member and willing to learn and work other student services’ functions.
• Must be available to work varied shifts, including evenings, weekends or holidays.
• Bachelor’s degree from a regionally accredited institution
• 1-3 years in education industry preferred; or equivalent experience in inbound/outbound call center
• Must pass background investigation

Responsibilities

• Counsels continuing students and/or parents regarding university policy and procedures, registration, progression requirements, and payment options.
• Provides assistance to continuing students regarding policies and procedures and ensures students’ progress through programmatic milestones.
• Collects all required paperwork and documents for progression requirements and selected payment options (including FAFSA reapplication).
• Ensures all matters or issues related to academic compliance are attended to and/or resolved well in advance of a course start, incorporating intervention strategies, as needed, to keep students in attendance, progressing toward their scheduled graduation date.
• Works with students to ensure understanding of the registration process and/or the steps to modify registration are communicated prior to the term commencing.
• Resolves any outstanding matters for continuing students via multiple University departments.
• Monitors student schedules to ensure only applicable courses related to degree are selected and satisfactory academic performance.
• Works with all Graduation Teammates to ensure students understand their financial package, answering questions and eliminating concerns about funding opportunities/logistics.
• Serves as a student advocate to navigate through university policy and procedure
• Works closely with cross functional and support departments to update student information and to resolve student issues
• Maintains accounts to include balance resolution and accounts receivable collection
• Regularly monitors student activity, GPA, and other components for academic progress

Benefits

• A career where your work makes a difference.
• A stable income with a good salary.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment…and more!
• Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee's spouse, children and dependents are also offered generous tuition benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees