Associate Solution Engineer

Cyncly • Grand Rapids, MI

3d • $45,000 - $49,000 • Remote

About The Position

As an Associate Solutions Engineer at Cyncly, you will play a pivotal role in
driving the success of the go to market strategy by collaborating closely with
our Sales, Product, and Professional Services teams to understand client
requirements, showcase the capabilities of our products, and ensure successful
implementations. This role combines technical expertise with strong
communication skills to deliver a seamless experience for our clients.

Associate Solutions Engineers work in concert with the Sales team and prospect
to understand customer outcomes and bring those to life through the sales
process by participating in the Discovery process, demonstration of the
technology and additional solutioning and/or support that is required
thereafter.

Requirements

• Service-oriented mindset with the ability to meet tight deadlines and to perform both individually and as part of a dynamic, global team.
• Influential communicator with excellent interpersonal skills that can seamlessly transition between many different stakeholders, leaders and cross functional business partners.
• Proactive problem solver who is motivated to find a path to success for every customer, every time by anticipating and overcoming prospect and customer objections.
• Strong attention to detail and the capacity to absorb technical information and communicate it to varied audiences.
• Ability to travel for onsite consulting engagements as needed.
• Partners with manager and senior team members to identify solutions for complex customer needs.
• Seeks approval and guidance from leadership as needed in development of solutions and customer presentations.

Nice To Haves

• 1-2 years of experience in a role such as entry level Professional Services Consultant, Customer Success, Sales Associate, or Customer Support role.
• Prior experience in the support of SaaS software solutions for customers of varying sizes and industries.
• Kitchen, bathroom and/or furniture retail knowledge is highly advantageous.

Responsibilities

• Engage with sales and prospect in initial Discovery conversations to understand the prospect’s business needs and technical requirements.
• Collaborate with the sales team to provide technical guidance during the pre-sales process including, but not limited to, recommendations on software, add on opportunities and positioning of the solution.
• Develop tailored adoption plans for potential customers aligned with Product roadmaps, Professional Services and Customer Success teams.
• Deliver engaging and informative demonstrations to stakeholders and senior leadership in the target audience.
• Become a trusted advisor to prospect’s decision makers throughout the engagement.
• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns.
• Strategically position how customers will evaluate success criteria and obtain ROI through the use of the Cyncly software.
• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns.
• Collaborate closely with Sales team members in pipeline management for prospects.
• Help ensure vertical sales budget is met quarter-on-quarter.
• Work closely with Sales to craft compelling proposal responses to RFP/RFI.
• Create and maintain pre-sales documentation, demos and environments for different use cases.
• Engage and collaborate with cross functional teams to provide product feedback and roadmap opportunities upon request.
• As needed, provide support and guidance during onboarding to ensure customers derive value from Cyncly products and solutions.
• Collaborate with Professional Services and Customer Success teams to design and execute customized adoption plans based on customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed