Associate Social Media Manager

Staples • Framingham, MA

2d

About The Position

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding What you will be doing: Support the planning and execution of day-to-day social media activities across platforms like Instagram, TikTok, Facebook, X, LinkedIn, and Pinterest. Create, schedule, and publish content aligned with campaign plans and established brand guidelines, ensuring accessibility and compliance standards are met. Monitor comments, mentions, and messages on assigned channels, responding professionally using approved templates and escalating sensitive issues as needed. Compile weekly/monthly performance summaries, track basic KPIs, and contribute actionable insights to strengthen community trust and brand presence. Assist in executing social media campaigns, coordinate asset handoffs, and maintain organized asset libraries. Collaborate with internal partners (Marketing, Brand, Creative, PR/Comms, Customer Care) and external vendors or agencies to support content creation and campaign execution. Ensure posts comply with brand standards, platform policies, and internal review workflows; follow established processes for disclosures, privacy, and content usage rights.

Requirements

• Strong written communication skills, with the ability to match brand voice and audience tone.
• Detail-oriented execution and quality control, including links, tags, compliance, and scheduling accuracy.
• Excellent time management and ability to handle multiple deadlines in a fast-moving environment.
• Collaborative mindset and comfort working with feedback and approvals.
• Curiosity and learning agility to stay ahead of platform trends and best practices.
• Sound judgment to recognize risk and escalate appropriately.
• Customer-first orientation and professionalism in public-facing interactions.
• Ability to interpret and report on basic social metrics and produce recurring reports using platform analytics or dashboards.
• Ability to follow brand guidelines and defined workflows, including review/approval and escalation procedures.
• 1+ years of experience supporting social media or digital marketing initiatives (including internships, co-ops, or freelance/portfolio work).
• Experience publishing or scheduling content on at least 2 major social platforms: Instagram, TikTok, Facebook, X, LinkedIn, Pinterest, YouTube Shorts.
• Demonstrated ability to produce platform-ready copy and/or post assets with a portfolio of at least 8 examples: posts, captions, short videos, or campaigns.
• Proficiency with common productivity tools (Microsoft 365 or Google Workspace) and strong organizational skills.
• Bachelor’s degree or equivalent work experience

Nice To Haves

• Experience using social media management tools (Sprout Social, Hootsuite, Later, Buffer, Khoros).
• Basic design or editing skills with examples of short-form video or edited social assets.
• Exposure to paid social basics and campaign tracking.
• Experience with community management workflows and handling high volumes of community interactions.
• Familiarity with accessibility and inclusive content practices.
• Industry experience relevant to retail, consumer tech, healthcare, or finance.

Responsibilities

• Support the planning and execution of day-to-day social media activities across platforms like Instagram, TikTok, Facebook, X, LinkedIn, and Pinterest.
• Create, schedule, and publish content aligned with campaign plans and established brand guidelines, ensuring accessibility and compliance standards are met.
• Monitor comments, mentions, and messages on assigned channels, responding professionally using approved templates and escalating sensitive issues as needed.
• Compile weekly/monthly performance summaries, track basic KPIs, and contribute actionable insights to strengthen community trust and brand presence.
• Assist in executing social media campaigns, coordinate asset handoffs, and maintain organized asset libraries.
• Collaborate with internal partners (Marketing, Brand, Creative, PR/Comms, Customer Care) and external vendors or agencies to support content creation and campaign execution.
• Ensure posts comply with brand standards, platform policies, and internal review workflows; follow established processes for disclosures, privacy, and content usage rights.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level