Associate Social Media Manager

Staples Inc. • Framingham, MA

12h

About The Position

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.
Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding

Requirements

• Strong written communication skills, with the ability to match brand voice and audience tone.
• Detail-oriented execution and quality control, including links, tags, compliance, and scheduling accuracy.
• Excellent time management and ability to handle multiple deadlines in a fast-moving environment.
• Collaborative mindset and comfort working with feedback and approvals.
• Curiosity and learning agility to stay ahead of platform trends and best practices.
• Sound judgment to recognize risk and escalate appropriately.
• Customer-first orientation and professionalism in public-facing interactions.
• Ability to interpret and report on basic social metrics and produce recurring reports using platform analytics or dashboards.
• Ability to follow brand guidelines and defined workflows, including review/approval and escalation procedures.
• 1+ years of experience supporting social media or digital marketing initiatives (including internships, co-ops, or freelance/portfolio work).
• Experience publishing or scheduling content on at least 2 major social platforms: Instagram, TikTok, Facebook, X, LinkedIn, Pinterest, YouTube Shorts.
• Demonstrated ability to produce platform-ready copy and/or post assets with a portfolio of at least 8 examples: posts, captions, short videos, or campaigns.
• Proficiency with common productivity tools (Microsoft 365 or Google Workspace) and strong organizational skills.
• Bachelor’s degree or equivalent work experience

Nice To Haves

• Experience using social media management tools (Sprout Social, Hootsuite, Later, Buffer, Khoros).
• Basic design or editing skills with examples of short-form video or edited social assets.
• Exposure to paid social basics and campaign tracking.
• Experience with community management workflows and handling high volumes of community interactions.
• Familiarity with accessibility and inclusive content practices.
• Industry experience relevant to retail, consumer tech, healthcare, or finance.

Responsibilities

• Support the planning and execution of day-to-day social media activities across platforms like Instagram, TikTok, Facebook, X, LinkedIn, and Pinterest.
• Create, schedule, and publish content aligned with campaign plans and established brand guidelines, ensuring accessibility and compliance standards are met.
• Monitor comments, mentions, and messages on assigned channels, responding professionally using approved templates and escalating sensitive issues as needed.
• Compile weekly/monthly performance summaries, track basic KPIs, and contribute actionable insights to strengthen community trust and brand presence.
• Assist in executing social media campaigns, coordinate asset handoffs, and maintain organized asset libraries.
• Collaborate with internal partners (Marketing, Brand, Creative, PR/Comms, Customer Care) and external vendors or agencies to support content creation and campaign execution.
• Ensure posts comply with brand standards, platform policies, and internal review workflows; follow established processes for disclosures, privacy, and content usage rights.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level