Associate Residuals Account Manager

EP | Central Casting•Burbank, CA

4d•$24 - $28

About The Position

We are looking for a motivated Associate Residuals Account Manager that would be responsible for providing personalized client service by building client relationships, while monitoring and anticipating client processing needs; preparing and processing Residual set-ups & payments of products for various distribution markets. The Associate Account Manager would be responsible for performing these tasks with a high level of work performance, reliability, and efficiency in accordance with EP policies, procedures, and standards.

Requirements

Excellent communication skills including verbal, written, in person-comprehension
Strong team player – ability to listen and collaborate in a cross-functional environment
Attention to detail – Must be careful about detail and thorough in completing tasks
Problem solving skills – identify problems, review related information to develop and evaluate options, implement solutions.
Aptitude to learn the use of computer programs and applications
Proficient in Microsoft Word, Excel, Outlook
Mathematics – High level of knowledge of arithmetic and its applications
Overtime – Work as and when needed

Responsibilities

Build strong client relationships and provide personalized client service for all Residuals processing needs.
Execute client submission requests for set ups and payments in a timely and accurate manner including monitoring and tracking progress to completion.
Anticipate needs of team within the department to efficiently process client requests for set-ups, payments, and general inquiries
Maintain basic working knowledge of EP Residuals systems, software platforms and reports.
Maintain basic working knowledge of union contract provisions, regulations, deadlines, industry standards and requirements governing Residuals in general and for each guild; and maintain proficiency of research and proper application in accordance with EP Residuals standards.
Maintain professional level of written/verbal communication with clients and internal departments.
Maintain high degree of confidentiality of client information, data provided by client and all EP proprietary information such as internal residual processes, computer programs and databases.
Support, promote and execute expectations developed by COE leadership.
Perform other duties as assigned.