Associate Quality Assurance Manager

Upperdeck • Durham, NC

14d

About The Position

Overview of the positionThe Associate Quality Assurance Manager supports The Upper Deck Companys business units by assisting in the oversight of the Shipping and Quality Assurance departments. This position is ideal for a motivated, detail-oriented professional with strong organizational skills, leadership potential, and experience using project management and data analytics tools to improve workflow and performance. Working closely with the Quality Assurance Manager, this role helps ensure that every product meets Upper Decks high standards for quality and accuracy while supporting the continued growth and development of team members. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned

Requirements

• Bachelors degree in business management, Operations, or a related field, or equivalent work experience.
• 35 years of experience in project coordination, operations, or quality assurance.
• Demonstrated success in managing teams and improving performance through data analytics and technology-based solutions.
• Experience using project management software and working with data reporting tools.
• Proficient in project management software (e.g., Asana, Monday, Smartsheet) and data visualization tools (e.g., Excel, Power BI, Tableau).
• Strong analytical, problem-solving, and troubleshooting abilities with a data-focused mindset.
• Excellent communication and interpersonal skills for cross-departmental collaboration.
• Highly organized with the ability to manage multiple high-priority initiatives simultaneously.
• Self-motivated leader with a hands-on approach and professional demeanor.
• Strong commitment to quality, accuracy, and continuous improvement.

Responsibilities

• Support the daily operations of the Shipping and QA departments, maintaining focus on accuracy, efficiency, and on-time project completion.
• Supervise QA and Shipping team members, providing coaching, feedback, and assistance with problem-solving.
• Use project management software (e.g., Asana, Monday, Smartsheet) to organize priorities, track progress, and communicate updates.
• Generate and interpret data reports and quality metrics to identify areas for improvement, reduce errors, and support decision-making.
• Collaborate with Project Coordinators, Talent Relations, and Brand Management teams to resolve discrepancies and maintain alignment across departments
• Support continuous improvement initiatives and standard operating procedure (SOP) development.
• Take initiative in identifying process improvements and helping implement new tools or methods that enhance quality and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees