Associate Quality Assurance Analyst

Western Governors University • Salt Lake City, UT

2d • Onsite

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The associate quality assurance (QA) analyst is responsible for organizing, analyzing, and simplifying information related to the university’s program development initiatives. A successful candidate can manage multiple projects and deadlines while communicating progress on assignments to the appropriate parties in a timely manner. Position is on-site in our Salt Lake City, UT office The associate quality assurance (QA) analyst (Course Tester) is responsible for organizing, analyzing, and simplifying information related to the university’s program development initiatives. A successful candidate can manage multiple projects and deadlines while communicating progress on assignments to the appropriate parties on time.

Requirements

• Proficiency with Microsoft Office and Adobe Acrobat.
• Ability to complete high volume work in a timely and highly accurate manner.
• Strong organization skills.
• Ability to think creatively.
• Highly driven and self-motivated work approach.
• Strong communication skills, including both verbal and written communication.
• Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important.
• Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure.
• Draws on information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions.
• Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
• Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity.
• Displays commitment to the organization and personal growth; self-motivated and able to motivate and inspire others; assert oneself appropriately to champion ideas; tell the truth directly and constructively.
• Self-directs with a strong bias for action; leads the way to improve performance or processes; displays a keen interest in students and organization.
• Requires broad theoretical job knowledge through advanced education.
• 3 years’ experience in process or workflow management or equivalent
• Experience in quality assurance and/or course testing

Nice To Haves

• Bachelor's degree
• 1 year of experience in quality assurance and/or course testing.
• Familiarity with Asana, JIRA and Salesforce.
• Experience with Quality Matters and other QA industry standards.

Responsibilities

• Facilitates setting up test accounts
• Facilitates migration to testing environments
• Creates and implements quality checklists to ensure the functionality of courses.
• Conducts browser stack, end to end, regression, and other product testing
• Facilitates capturing and tracking needed fixes in project management applications.
• Compiles, analyzes, and interprets data to support Program Development’s initiatives.
• Acts as a liaison to cross-functional teams.
• Performs other related duties as assigned.

Benefits

• bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed