Associate Project Administrator

Valmont Industries, Inc. • Newberry, SC

10d • Hybrid

About The Position

This position is an individual contributor role that acts as the main coordinator between Valmont and our OEM’s (Original Equipment Manufacturer) / Representatives and Customers in areas of requests for quotations, accepting and processing orders, computing accurate prices, maintaining management directed margins, negotiating price and delivery to obtain orders, handling all quote and order related issues for our customers.

Requirements

• Preferred Bachelors in relevant field or Associates Degree with 3+ years of experience or 5+ years of relevant quality experience
• Three years of experience in a customer service, sales, or telemarketing position
• Must maintain appropriate professional competencies, certifications, licenses, etc., necessary to perform job
• Demonstrated strong interpersonal, verbal, and written communication skills
• Demonstrated ability to use independent judgment and discretion
• Demonstrated ability to keep a positive, professional attitude in a high volume, fast-paced environment subject to specific deadlines which must be met
• Must possess advanced problem solving skills, with attention to detail and a number/math orientation
• Ability to work in, and be an integral part of, a team environment
• A working knowledge of Microsoft Excel, Word, and Outlook
• Self-starter with excellent organizational skills in planning and organizing to handle multiple tasks concurrently
• Good communication, interpersonal skills, and client focus while working with assigned accounts and a regional team
• Attention to detail and knowledge of the customer's specification requirements as well as an ability to understanding of the end use of the product and the manufacturing processes used to make the product

Nice To Haves

• Bachelor’s degree with an emphasis in Business, Marketing, Construction Management or related field
• Knowledge of lighting, traffic, communications, or sign structure products or industries is preferred
• Experience working in a manufacturing environment or with a manufacturing company in a customer service capacity is preferred
• Ability to understand and analyze engineering details, project plans, and specifications
• Knowledge of products offered, material requirements, and methods used to meet these requirements efficiently

Responsibilities

• Provide Exceptional day to day customer support by continuously operating within our Core Values: Passion, Integrity, Continuous Improvement & Delivering Results
• Process quotes and/or orders on a timely basis and monitor flow through various departments, including expediting when required
• Maintain a complete understanding of the quote and order entry systems and all the process and procedure changes that occur
• Ensures recommended margin levels be met on all quotations
• Be helpful and provide alternatives in resolving customer issues
• Be a solution provider with all who receive prices or place orders
• Establish and maintain a reliable working relationship between the regional team, factory and the OEM / Representative
• Evaluate and re-price quotes and orders when changes are made or negotiations take place
• Expeditiously resolve problems as they occur both internally and externally
• Verify orders received against quote and contract documents, enter and schedule orders and maintain open communication with OEM’s / representatives and customers as to the progress of orders
• Manage and communicate specifics for all assigned quotations including the initial review and summarization through follow-up activities
• Establish and maintain customer master files on all assigned accounts to provide timely information, minimize quotation and order turnaround time, and to maximize accuracy and effectiveness
• Assist sales with region growth and profitability initiatives, as required.
• Resolve customer concerns while satisfying customer and minimizing company exposure
• Implement and practice company policies on warranty, quality, and shortage items
• Determine least cost approach that will satisfy customers on all field complaints.
• Work with the appropriate Field Service Specialist when required.
• Available for 5% Domestic travel

Benefits

• Healthcare (medical, prescription drugs, dental and vision)
• 401k retirement plan with company match
• Paid time off
• Employer paid life insurance
• Employer paid short-term and long-term disability including maternity leave
• Work Life Support
• Tuition Reimbursement up to $5,250 per year
• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees