AAS - Associate Program Manager

Asian Counseling and Referral Service•Seattle, WA

16d•Hybrid

About The Position

COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team! All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities. About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond. Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services. Vision: Hope, Opportunity, and Voice for All Values: We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity. Our actions are Client-/Community Centered. We believe belonging is essential. Compassion is at the heart of our work and approach. ACRS seeks a full-time Associate Program Manager - Title XIX Case Management Program in our Aging and Adult Services department who assists the Program Manager to manage and supervise the operations of the Title XIX Case Management Program services for vulnerable elders and adults with disabilities. Supports the Title XIX Case Management program manager in strategic program planning and implementation. Develops collaborative relationships within the team and with external social service providers. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all. Schedule: Mon-Fri, no weekend work!

Requirements

Master’s degree (social work, behavioral or health sciences preferred); Two (2) years paid social services experience, and two (2) years direct supervisory experience; with bilingual or bicultural skills relevant to the position.
Bachelor’s degree in social work plus three (3) years of providing direct human services and one (1) year of direct supervisory experience, experience with bilingual or bicultural skills relevant to the position.
Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and two (2) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.
Completion of Case Manager training program including State sponsored CARE Policy Training, CORE and CMAT, beneficial.
Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.
Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically.
Conflict resolution skills to effectively mediate between clients and staff.
Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work.
Knowledge of principles, practice methods of social case work, principles of human behavior, various aspect of the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
Ability to make sound mental judgments regarding safe environments during client assessments.
Effective ability to navigate a personal computer. Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry outlook email, teams, zoom and other web-based applications.
Efficiently research and perform various tasks via the internet.
Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
Follows all agency policies and procedures as outlined in the Employee Handbook.

Responsibilities

Responsible for supporting the CM Program Manager in day-to-day supervision and operations of Title XIX case management with expectation to meet all Program contract requirements.
Provides back-up to Program Manager in reviews and approval of Rule Exception Requests (ETR).
Supports Program Manager with training on CARE assessment tool, program policies and guidelines to program staff.
Collaborate with Program Manager to prepare instructional and informational material regarding program services.
Primary contact to manage the Client Flexible Funding (CFF)
Directly supervises Program nurse consultants and other CM team members.
Plans, directs, and supervises work assignments; schedules 1:1 monthly meeting with CM staff to monitor work performance ensuring quality and contract compliance; conducts timely performance reviews as needed; approves salary increases per agency budget and policies.
Takes formal, corrective action to ensure high quality consumer services, including input to dismiss employee; resolves complaints and grievances lodged by supervisors.
Conducts case staffing to assist case managers with challenging case situations.
Supports comprehensive complex case reviews to guide case managers with challenging situations, ensuring optimal care delivery and proactive risk management.
Responsible for screening, interviewing, and hiring new employees.
Trains and orients new employees on program work and assignments as well as agency policies and procedures.
Plans, develops, and conducts training both in-house and in the community; provides and arranges for formal staff training; provides on-going consultation to staff; arranges for appropriate case consultation by other professionals, as needed.
Serves as the program manager back-up and the program’s liaison to the AAS Director during the absence of the program manager.
Assists the program manager in the preparation of month reports and billing.
Participates in the program’s quality improvement, contract compliance, and client service excellence initiatives.
Reviews, analyzes, and monitors client service statistical reports.
Utilizes reports to evaluate program performance and identifies program development needs.
Represents the Case Management Program in meetings and conferences.
Attends and participates all agency, program and team meetings, in-service trainings, and supervision, program related community and lead organization meeting as assigned.
Assists the Program Manager and AAS Director with program planning, program audits, proposal writing and funding negotiations.

Benefits

COMPETITIVE BENEFTIS PACKAGE INCLUDES:
Pay range is between $81,800 to $88,700 annually. Can increase based on experience.
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program. Free on site parking available at Main Office
Paid Time Off:
8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.