Associate Program Manager

Five9

10h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Associate Program Manager position will introduce the applicant the Five9 Contact Center Product and Delivery Methodology. As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready to learn, team player and performer wanting to develop into a Program Manager. The ideal candidate is a self-managed individual who delights customers with their project management and relationship building skills. The ideal candidate will embrace the opportunity to gain exposure to Artificial Intelligence within the Voice and Digital channels of the Contact Center.

Requirements

• Minimum of 2-3 years experience in project related management, planning or coordination
• Experience working in a dynamic, fast-past environment
• Customer Service environment or Call Center industry experience desired
• Exposure to CRM (Custom Relationship Management) and Lead Management solutions desired
• Desire to learn how to manage multiple projects of varying complexity simultaneously while provided training and management oversight
• Ability to work in a remote environment
• Highly inquisitive
• Excellent verbal and written skills
• Willing to travel on occasion
• Strong aptitude in business process management or project management skills
• Strong aptitude and desire to become an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative
• Leadership aptitude: Able to build collaborative relationships with management and peers; Learn how to delegate responsibilities with ease; Able to provide and receive constructive feedback and praise; Able to understand and educate others
• Strategic thinking; Able to recognize the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization

Responsibilities

• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders
• Effectively run project meetings and follow up with identified Risks, Issues and/or Action items.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers
• Effectively create project artifacts and documentation.
• Effectively communicate with internal and external stakeholders.
• Coordinate project portfolio wide initiatives for the enhancement and improvement of professional services projects
• Build on any prior experience with project/process management and apply it to the Five9 methodologies
• Conduct day-to-day operational and tactical aspects of multiple Implementation projects
• Collaborate with associated internal team members to ensure a streamlined implementation of all products

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
• All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees