Associate Program Manager, Legal Operations
About The Position
Instacart’s Legal team powers the business with practical, scalable solutions. We’re hiring a Legal Operations Program Coordinator to help accelerate our revenue motions by streamlining how retailers and CPG partners are onboarded and how commercial contracts move from request to signature. In this role, you’ll sit within Legal Operations and partner closely with Sales, Sales Operations, IT, and Finance to improve deal velocity, strengthen data quality, and drive consistent execution across tools and workflows. You’ll manage intake, triage, approvals, and reporting, while building the processes and playbooks that enable our teams to go far together. If you thrive in fast-paced environments, love untangling complexity, and enjoy rolling up your sleeves to deliver measurable results, this role offers significant scope to make an immediate impact and grow. This role is remote-friendly across the United States and Canada, with a preference for candidates who can collaborate with team members in San Francisco.
Requirements
- 3+ years of experience in legal operations, sales operations, contract management, or program coordination within a high-growth or enterprise environment.
- Bachelor’s degree or 4+ additional years of relevant experience in lieu of a degree.
- Hands-on experience with a CLM platform (e.g., Ironclad, Icertis, Conga, Agiloft), including building or administering workflows, templates, and reports.
- Proficiency with Salesforce (reporting and dashboards) and Google Sheets/Excel (pivot tables, VLOOKUP/XLOOKUP).
- Experience coordinating cross-functional commercial contracting workflows (e.g., NDAs, MSAs, SOWs, Order Forms) with Legal, Sales, Finance, and IT stakeholders.
- Proven ability to manage projects using tools such as Asana, Jira, or Smartsheet and to deliver against defined SLAs in a fast-paced environment.
Nice To Haves
- Experience supporting revenue workflows in marketplace, ad tech, e-commerce, or retailer/CPG partnership environments.
- Experience implementing or migrating a CLM or related workflow solution and driving adoption at scale.
- Familiarity with deal desk processes, pricing and approvals, and revenue-related controls (e.g., SOX) for commercial contracts.
- Ability to build or maintain dashboards in Looker or Tableau and conduct root-cause analyses on cycle time and throughput.
- Certification(s) such as Lean Six Sigma, PMP, or involvement with CLOC or similar legal operations communities.
Responsibilities
- Own end-to-end commercial contracting intake and triage, ensuring complete packages, accurate routing, and on-time progress through drafting, review, and approvals.
- Coordinate retailer/CPG onboarding across Sales, Sales Ops, IT, and Finance; run regular standups, unblock dependencies, and drive escalations to shorten cycle times.
- Administer and improve CLM and Salesforce workflows, including templates, playbooks, approval matrices, clause libraries, data hygiene, and operational dashboards.
- Define and maintain process documentation and SLAs; create and deliver training that enables go-to-market and legal stakeholders to self-serve confidently.
- Measure what matters by tracking KPIs (e.g., cycle time, approval latency, rework rate); analyze bottlenecks, recommend experiments, and deliver continuous process improvements.
- Manage a dynamic queue of priorities with clear stakeholder communication, proactive risk identification, and crisp execution in a constantly evolving environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
