Associate Program Director (HOT Northern Region, SFO)

LIFEMOVES•San Mateo, CA

65d•$67,000 - $90,000

About The Position

ABOUT LIFEMOVES LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Northern Region SFO Associate Program Director provides oversight to staff in the field and reports to the Program Director. The Associate Program Director ensures the provision of outreach and engagement services primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This position plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input. This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

Requirements

A Bachelor’s degree in a related field is required; or an Associate’s degree combined with 3–5 years of progressively responsible experience in a related field will also be considered. Related fields may include peer advocacy, community outreach, housing services, or work within the homelessness services sector. A minimum of three years of direct leadership experience in a human or social services setting is also required, with an emphasis on supporting vulnerable populations and navigating complex service systems.
Demonstrates care, respect, and empathy when working with individuals from diverse backgrounds; actively practices DEIB principles and radical hospitality.
Maintains professionalism, composure, and emotional stability under pressure, applying trauma-informed and de-escalation techniques to ensure safety and positive outcomes.
Open to feedback and continuous growth; seeks learning opportunities in trauma-informed care, crisis intervention, and harm reduction practices.
Works effectively both independently and as part of a team; communicates clearly, seeks clarification when needed, and supports collaboration.
Produces accurate, timely, and professional documentation, ensuring clear and unbiased communication across all reports and records.
Demonstrates strong organizational skills, attention to detail, and follow-through to ensure smooth program operations and effective client engagement.
Proficient in phone, email, and standard office software (e.g., Word, Excel, databases) for case management, reporting, and performance tracking.
Advocates for clients in navigating complex systems, securing resources, and ensuring equitable access to services and benefits.
Builds and maintains collaborative partnerships with community organizations, service providers, and government agencies to expand client support networks.
Facilitates group discussions, trainings, and community presentations to promote education, empowerment, and mission-driven engagement.
Models healthy boundaries, self-care, and reflective supervision to foster staff well-being, prevent burnout, and sustain a positive team culture.
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Support daily program operations to ensure services are safe, effective, and welcoming, including administration, scheduling, and budget coordination.
Identify and address safety, training, and data needs while maintaining clear communication with leadership and staff.
Provide supervision, mentorship, and guidance to team members using trauma-informed and strengths-based practices to foster a positive and supportive program culture.
Plan and lead client meetings, staff meetings, team check-ins, and one-on-one meetings.
Assist with hiring, training, scheduling, and evaluating staff to ensure high-quality service delivery.
Ensure client services are trauma-informed, ethical, professional, and effective; support staff in facilitating groups, workshops, and client activities.
Provide direct client support as needed, including referrals, crisis intervention, and case management, maintaining accurate and up-to- date client files.
Build and maintain partnerships with community organizations, government agencies, and service providers to enhance resources and support for clients.
Ensure program compliance with funding, regulatory, and agency requirements, including contract management, audits, and quality improvement initiatives.
Gather and review monthly, quarterly, and annual reports to support program monitoring and continuous improvement.
Participate in agency-wide initiatives, meetings, trainings, and events that support LifeMoves’ mission.
Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS/database training, and online Relias courses.
Attend continuing education opportunities to maintain best practices and professional growth.
Be available for occasional evenings and weekends as required by program needs.
Engage and assist unhoused clients at encampments, streets, or other locations where they reside.
Respond to outreach service requests from Dispatch or community partners.
Provide assistance to individuals and families seeking shelter or housing by connecting them to Core agencies and essential services.
Distribute basic needs items, such as snack packs and hygiene products, as available.