Associate Program Director - Homeless Outreach Team (HOT)

LIFEMOVES•Santa Clara, CA

3d•$67,000 - $90,000

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The Bayside HOT Associate Program Director reports to the Program Director and provides oversight to staff in the field in the bayside area of San Mateo County, which includes but is not limited to Belmont, Foster City, Hillsborough, Redwood City, San Carlos, and San Mateo. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported. The Associate Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partner with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

Requirements

Bachelor's Degree in related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software.
Minimum of three years in a leadership role within human or social services, supporting vulnerable populations.
Demonstrates empathy, professionalism, and respect for all individuals.
Stays calm and supportive in stressful situations and uses de-escalation skills.
Open to feedback and training in trauma-informed, harm-reduction, and client-centered care.
Works well independently and collaboratively.
Maintains clear documentation and organization.
Organized, detail-oriented, and proactive.
Advocates effectively across systems to secure client benefits and resources.
Identifies and connects clients to housing, employment, health, and social supports.
Builds collaborative relationships with partners and providers to strengthen client outcomes.
Distributes tasks effectively to balance workload and ensure team accountability.
Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients.
Maintains and models healthy, professional boundaries demonstrating the importance of self-awareness, self-care, and sustainability in the human services field. Supports staff in doing the same through coaching, reflection, and strengths-based feedback. Helps staff recognize signs of boundary-crossing and develop strategies for maintaining personal and professional limits.
Maintains familiarity with harm reduction, Mental Health First Aid, and other relevant best-practice approaches.
Consistently models agency values, program philosophy, and mission-aligned behaviors.
Confident leading group discussions or workshops that promote learning, collaboration, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics.
Effectively communicates professionally and appropriately, based upon the audience and circumstances. Communicates facts, ideas, and emotions effectively. Provides and responds to feedback maturely.
Demonstrates sound judgment by analyzing challenges, identifying root causes, and developing effective solutions. Balances short-term needs with long-term impact, involves the right stakeholders, and makes timely decisions that align with organizational priorities and values.
Identifies team talent needs and prepares employees for future leadership roles.
Ensures teams deliver quality service to internal and external stakeholders.
This role includes field-based outreach to clients residing in encampments, as well as support for frontline staff.
The position requires a minimum of three days per week in the field.
A valid [State] driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Must maintain vehicle insurance as required by law and agency policy.

Nice To Haves

Comfortable presenting to internal and external audiences (preferred).

Responsibilities

Ensure program services are safe, trauma-informed, welcoming, and effective.
Partner with leadership to manage budgets, data, and other needs that support program goals.
Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed.
Ensure staff documentation and service delivery meet accuracy and compliance standards.
Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing).
Support data collection, audits, and continuous improvement efforts.
Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture.
Build and maintain strong relationships with community partners, businesses, and agencies.
Represent LifeMoves professionally and help educate partners about programs and services.
Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.