Associate Product Manager

World Bank Group • Washington, DC

16h

About The Position

Associate Product Manager
Job #: req35733
Organization: World Bank
Sector: Information Technology
Grade: GG
Term Duration: 2 years 0 months
Recruitment Type: Local Recruitment
Location: Washington, DC,United States
Required Language(s): English
Preferred Language(s):
Closing Date: 3/9/2026 (MM/DD/YYYY) at 11:59pm UTC
Description
Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Department Context:

ITS Operations and Country Engagement Department (ITSOE) delivers innovative products and services to frontline staff working on over 6,000 projects throughout every Region and Global Practice. Our teams support and enable Bank priorities, boost operations efficiency and effectiveness, and facilitate Operational knowledge discovery. Our delivery model leverages global expertise, design and architecture, leading technology, and robust processes to deliver business solutions that ensure value for money.

Unit Context:

The Operations Effectiveness unit (ITSEF) leads efforts to enhance operational efficiency and data-driven decision-making in Bank’s Operations. To strengthen sector specific operational support, the Knowledge for Operations team within the ITSEF unit is developing sector agents, AI enabled, domain specific digital capabilities that help operational teams quickly retrieve insights, lessons, create templates, and get contextual guidance.
The Associate Product Manager will define and execute the end-to-end product strategy for AI-enabled Sector Agents, ensuring they integrate seamlessly into the K360 platform, reflect sector knowledge, and deliver measurable value to operational teams and leadership. The role will shape the vision, roadmap, and governance for multi-agent AI systems within the Knowledge for Operations portfolio. toend product strategy for AIenabled Sector Agents, ensuring they integrate seamlessly into the K360 platform, reflect sector knowledge, and deliver measurable value to operational teams and leadership. The role will shape the vision, roadmap, and governance for multi-agent AI systems within the Knowledge for Operations portfolio. to end product strategy for AI enabled Sector Agents, ensuring they integrate seamlessly into the K360 platform, reflect sector knowledge, and deliver measurable value to operational teams and leadership. The role will shape the vision, roadmap, and governance for multi-agent AI systems within the Knowledge for Operations portfolio.
They will define and articulate the AI Sector strategy for the Knowledge for Operations portfolio, including how Agentic AI capabilities—retrieval-augmented agents, workflow copilots, document intelligence, and domain-specific expert agents—integrate with knowledge systems and sector workflows. Work with sector experts to embed domain knowledge, tacit knowledge, and policy nuance into AI system prompts, workflows, and reasoning chains. They will ensure AI products incorporate WBG safeguards, sector policies, and operational constraints into their cognitive workflows. They will also manage a team of Products Owners and drive alignment across the entire portfolio of products. augmented agents, workflow copilots, document intelligence, and domain-specific expert agents—integrate with knowledge systems and sector workflows. Work with sector experts to embed domain knowledge, tacit knowledge, and policy nuance into AI system prompts, workflows, reasoning chains. They will ensure AI products incorporate WBG safeguards, sector policies, and operational constraints into their cognitive workflows. They will also manage a team of Products Owners and drive alignment across the entire portfolio of products. augmented agents, workflow copilots, document intelligence, and domain specific expert agents—integrate with knowledge systems and sector workflows. Work with sector experts to embed domain knowledge, tacit knowledge, and policy nuance into AI system prompts, workflows, reasoning chains. They will ensure AI products incorporate WBG safeguards, sector policies, and operational constraints into their cognitive workflows. They will also manage a team of Products Owners and drive alignment across the entire portfolio of products.
The Product Manager will lead the end-to-end design, development, implementation, and continuous improvement of Sector Agents across all Verticals ensuring they:

• Address real operational needs across Global Practices and Regions
• Integrate seamlessly with the K360 platform and its knowledge ecosystem
• Provide measurable value to task teams and operational leadership
• Support the broader Knowledge for Operations strategy and ITS modernization agenda

Requirements

• Master’s degree in STEM fields (Science, Technology, Engineering, Mathematics) with 8 years of experience or a bachelor's degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
• Demonstrated experience as a Product Manager in a SAFe environment, actively participating in PI Planning, ART ceremonies, and backlog refinement to align AI product delivery with enterprise priorities.
• Proven ability to define and execute an AI-driven product vision and roadmap, translating organizational knowledge and data strategies into scalable, user-centered AI solutions.
• Strong understanding of AI product fundamentals, including RAG architectures, LLM capabilities and limitations, data pipelines, and the lifecycle of AI features from experimentation to production.
• Experience working with multiple Agile Release Trains (ARTs) and coordinating dependencies across teams delivering data, AI, platform, and user-facing capabilities.
• Strong passion for innovation and continuous learning, staying current with emerging AI technologies, delivery patterns, and industry trends that can accelerate rapid solution development and replication.
• Ability to learn quickly, adapt to shifting priorities, and operate effectively in a fast paced, iterative environment, supporting rapid experimentation and rollout across countries and regions. paced, iterative environment, supporting rapid experimentation and rollout across countries and regions.
• High degree of ownership and accountability, with proven ability to deliver results under tight timelines and manage multiple workstreams with strong personal organization.
• Exceptional ability to translate complex business objectives into clear AI product requirements, ensuring alignment with organizational needs and potential for reuse across diverse operational contexts.
• Ability to synthesize input from stakeholders, analyze business processes, and identify high value AI opportunities that can be rapidly prototyped and scaled. value AI opportunities that can be rapidly prototyped and scaled.
• Proven experience collaborating across multidisciplinary teams, fostering inclusive teamwork, and building effective partnerships across organizational boundaries.
• Strong interpersonal, facilitation, and communication skills, including the ability to convey complex AI concepts in clear, accessible language to both technical and non technical audiences.
• Proficiency in English, with excellent written and verbal communication skills suited for global, multi cultural collaboration.

Nice To Haves

• Preferred certifications: SAFe Agile Product Management, Design Thinking, and AI-related certifications demonstrating advanced capability in user-centered and iterative product development. related certifications demonstrating advanced capability in user centered and iterative product development. related certifications demonstrating advanced capability in user centered and iterative product development.

Responsibilities

• Own the product vision and roadmap for the knowledge and AI capabilities, ensuring alignment with the organization’s Knowledge Bank strategy and business priorities.
• Act as the primary steward of Sector knowledge quality and trust, defining how data is sourced, vetted, structured, and made AI-ready (for example for RAG, expert systems, and agentic workflows).
• Translate complex knowledge and AI use cases into clear product features and prioritized backlogs, working with Product Manager s, architects, and delivery teams within the SAFe construct.
• Oversee the Work with development team to define requirements for model selection (frontier, open source), retrieval sources (institutional/ reputed external), prompt orchestration, and multi agent flows.
• Monitor agent performance using analytics: hallucination rates, response quality, safety triggers, domain relevance, retrieval precision, user satisfaction.
• Define and validate high-value AI use cases that improve how users discover, synthesize, and apply institutional knowledge in their daily work.
• Partner with data, AI, and platform teams to ensure responsible AI practices, including transparency, explainability, and governance of AI-generated outputs.
• Lead continuous user discovery and testing to ensure AI-powered features genuinely reduce time spent searching for knowledge and increase decision quality.
• Lead product marketing for AI/Agentic AI solutions by defining clear value propositions, benefit narratives, user stories, and sector-specific impact messaging; and develop communication assets that explain agent capabilities, limitations, and responsible use principles in ways that resonate with operational audiences.
• Drive adoption and change management for AI features across K360, sector communities, and Global Practice networks by executing targeted adoption campaigns; overseeing readiness assessments, training materials, and user enablement plans; and ensuring users build trust, understanding, and confidence in AI-enabled workflows.
• Translate sector team needs to clear product requirements, features, and user journeys.
• Prioritize capabilities using data, user insights, and evolving business priorities.
• Engage with business stakeholders to fully understand their needs and challenges and translate them into viable product requirements and features.
• Develop product KPIs that are measurable, actionable, and aligned with business goals and users’ objectives.
• Actively monitor client needs, industry trends, Bank priorities, KPIs, and user feedback.
• Manage vendor engagements to support product delivery and compliance.

Benefits

• The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level