Associate Product Manager

Employee Navigator•Bethesda, MD

10h

About The Position

Employee Navigator is looking for a strong and collaborative Product Analyst to support and evolve our HR products. This person will partner with diverse business areas and cross-functional teams (including product managers, business, technology and 3rd party vendor partners) to bridge the gap between vague customer ideas and the clear specifications that will guide the software team’s work. This individual will be vital in understanding our users’ goals and defining functional and quality requirements, enabling a smooth continuous software development lifecycle.

Requirements

Bachelor’s Degree
5+ years of experience in a business analyst, or product role
Must have experience delivering technology solutions in either benefits administration, insurance , insurance brokerage, human resources, or enterprise software as a service (SaaS) organizations
Experience in an agile software development environment (ideally Kanban)
Highly organized and extremely detail-oriented with ability to quickly grasp business needs and issues
Outstanding verbal and written communications skills
Exceptional analytical and problem resolution skills

Nice To Haves

Direct experience working in HR or delivering HR technology
SHRM certification
Experience supporting workshop style meetings to identify , define and chart a product’s functional requirements
Experience designing user interface prototypes
Understanding of Web services (SOAP, XML, and Restful API)
Experience with general SQL concepts
Proficient at building business process workflows

Responsibilities

Self-sufficient in leading 2-4 concurrent small efforts with minimal support
Manage inputs from many sources to identify software development to maintain the software in good working order
Work with QA to ensure adequate user acceptance tests are captured and performed
Provide coaching or training for other individuals and teams within the company on proper use of the software
Assist in resolving complex customer issues and inquiries by providing documentation, training, and troubleshooting support
Ensure the resolution of escalated issues/incidents (Maintenance, Continuous Improvement)
Act as the liaison to Support to address escalated issues
Act as the liaison to Partner and Implementation teams to address escalated issues
Incident Manager
Identify product errors or usability items by maintaining issues & ideas, managing issues of incidents for bugs and trending maintenance requests, and customer workarounds.
Manage and maintain documentation relative to the job function
Conduct Industry / Competitive Research
Provide input to and maintenance of product roadmap