Associate Product Manager

CarMax•Richmond, VA

5d•Hybrid

About The Position

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! Are you an innovator that wants to learn Product Management at CarMax? As an Associate Product Manager, you will learn from our existing Product Teams and gain hands on experience driving product discovery and delivery activities. In addition to mentorship, guidance and developmental focus from Senior Product Managers and Product Directors, Associate Product Managers will complete CarMax PREP (Product Education Program) - a tailored learning agenda designed to provide you the skillset necessary to be successful in a Product Manager role after completion. Your work will put customer needs at the heart of our process, and make the car buying and selling experience better. Thinking cross functionally, you’ll work with your design, engineering, and data science partners to create products that allow customers to buy the vehicle they want in a way that’s right for them. Innovation is at the heart of CarMax’s strategy, and in this role, you are too. About CarMax PREP Associate Product Managers participate in the CarMax Product Education Program (PREP) to ensure they have the functional expertise to be successful as a Product Manager PREP focuses on building and demonstrating relevant skills, such as customer discovery, stakeholder management, and product analytics. PREP participants will have the opportunity to shadow existing Product Teams to see first-hand how successful teams operate

Requirements

Undergraduate degree in relevant field, or 1-2 years of experience working in Product or related field, including adjacent business areas within CarMax
Passionate about leveraging technology to power the customer experience
Able to motivate and inspire team members, peers and stakeholders
Analytical; loves to solve problems
Innovative; thinks beyond boundaries, curious
Flexible and open-minded; proactively seeks input from others
Exceptional organization and results focus, self-directed leader
Entrepreneurial drive and spirit; enjoys working in a fast-paced environment

Nice To Haves

1-2 years of experience in Product or relevant field
Master's degree
Demonstrated ability to work with engineers, designers, and company leaders in a highly collaborative environment

Responsibilities

Discovers and develops products and services that transform the car shopping, buying, and owning experience for our customers and drives business value
Lead ongoing, immersive customer discovery to understand behaviors, motivations, problems, and opportunities across the customer journey
Develop hypotheses and rapidly iterate on prototypes to validate the right solutions
Assess the feasibility of solutions, prioritize opportunities, and work with a cross-functional, technically oriented team to develop and scale unique solutions to complex problems
Set direction and goals based on quantitative data, qualitative insights, and strong business acumen, in collaboration with business leaders and stakeholders
Stay on top of industry trends and best practices to continuously improve what we do and ensure a great customer experience
Improve customer experience with every interaction
Drawing on data, you’ll bring new insights to the development of products that offer a well-rounded customer experience.
Your forward-thinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business.
To do this, you must be able to inspire and lead others, partnering cross-functionally to scale the experiences we build in-store or online.