Associate Product Manager

Facilities Management Express•Columbus, OH

1d•$80,000 - $100,000•Remote

About The Position

We are seeking an Associate Product Manager to discover, scope, and deliver solutions for FMX's most strategic accounts. You will uncover the use cases behind their requests, explore options—from existing functionality to feature changes and integrations—and turn those into clear, actionable plans that FMX can reliably execute. You'll collaborate with Sales, Customer Success, Project Management, Design, and Engineering to scope integrations and product changes, and ensure our commitments align with customer expectations and FMX's long-term product strategy. Success in this role means maintaining clear, professional communication with customers and prospects, creating well-structured SOWs and integration plans, and ensuring a smooth delivery and launch of new functionality. You'll maintain a focused backlog of strategic account needs, prioritize needs based on urgency and impact, identify quick wins, and recommend high-value changes for key accounts.

Nice To Haves

The ability to draw on previous experience in customer or internal stakeholder facing roles in order to effectively scope projects, clarify requirements, and deliver on commitments.
Experience communicating with professional poise to quickly build rapport with customers and prospects in order to represent the brand clearly and confidently while leading calls.
Demonstrates a deep customer curiosity by investigating the “why” behind a customer request in order to turn feedback into well defined problem statements.
Maintains a strong technical curiosity or familiarity regarding APIs and data structures, with an interest in understanding how complex systems and integrations fit together.
Actively embraces modern productivity tools and AI to streamline workflows, analyze information, and improve communication. Approaches customer requests through structured problem solving, using a step-by-step approach to identify root causes and dependencies to propose realistic, actionable solutions rather than open ended ideas.
Manages projects and deadlines with precision, balancing multiple customer commitments, solution efforts, and integrations while working in close partnership with project management.
Exhibits creativity within existing constraints, finding innovative ways to use current platform configurations before pursuing new development.
Upholds meticulous attention to detail when documenting requirements, assumptions, edge cases, and success metrics in SOWs and integration scopes.
Thrives in a highly collaborative environment, navigating diverse perspectives across Sales, Customer Success, Solutions, and Engineering to reach a unified recommendation.
A match with our core pillars: Teamwork, Excellence, and Integrity.

Responsibilities

Focus on key accounts and integrations.
Maintain a clear, prioritized list of key account needs for product enhancements and integrations.
Partner with Sales, Customer Success, and key customers to gather, clarify, and refine requirements determining the "why" behind each request.
Translate customer needs into structured solutions, documenting assumptions, constraints, data flows, and requirements.
Support integration scoping by working with customers and Engineering to understand APIs, data mappings, and system behaviors, then document them in clear, accessible language.
Collaborate with Engineering and project management to ensure scoped work is realistic, broken into small testable increments, and aligned with agreed timelines.
Track deadlines and commitments for key accounts, escalate risks early, and keep stakeholders aligned on scope, milestones, and design decisions.
Ask probing questions to uncover root problems and reframing requests into clear problem statements.
Identify "quick win" approaches using existing FMX capabilities, and flag when product changes are truly needed.
Propose strategic changes that serve multiple key accounts at once, focusing on improvements with broad impact.
Build internal documentation, playbooks, and templates that make solution design, integration scoping, and key‑account support more consistent and scalable.
Support pre‑sales conversations by helping Sales and Solutions articulate what is possible, what is not, and what would require new product work.

Benefits

You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.
Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have one all-company event a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
Home office stipend: We’ll give you everything necessary to do your job (company-sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture, and accessories. You will also get $60/month toward your home internet connection.
Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
You can wear jeans and tees: Feel free to keep it casual, we do.
You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.
This position is eligible for a base salary as well as a Company Performance Bonus.
401(k) and medical / dental / vision / short and long term disability / life insurance.