Associate, Product Analyst - Client Service Data Insights & Analytics

The Bank of New York Mellon•Lake Mary, FL

27d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate Product Analyst to join our Enterprise CRM, Client Service Insights and Data Analytics team. This role is in Lake Mary, FL and Pittsburgh, PA. In this role, you'll make an impact in the following ways:

Requirements

Bachelor's degree in business or computer related fields
1-2 years of total work experience in CRM preferred
Experience engaging with internal or external clients with ability to understand, articulate, plan, triage and deliver business needs will be essential
Ability to address ambiguities and present a clear solution suitable for enterprise-scale applications.
Good written and verbal communication skills required

Responsibilities

Discover, plan, and deliver ECRM products built on Dynamics 365 CRM, focusing on Project Operations and Client & Service Communications (Customer Insights - Journeys) applications.
Client Coverage & Service Enablement as part of overall Customer Relationship Management (CRM)
Write user stories and plan for delivery in an Agile based Organization
Engage with Business and Engineering teams to analyze, prioritize, groom and deliver business requirements so that measurable business value can be achieved
Perform analysis on stories and issues in collaboration with Engineering Partners
Support in testing new functionality and configuring the system for Proof of Concepts
Continuously learn about Microsoft Dynamics 365 and Power Platform so that CRM features can be evangelized and adopted at BNY
Develop relationships with end users and other stakeholders so that products can be developed in partnership

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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