Associate, Process Manager (Brand)

Capital One • Richmond, VA

3d

About The Position

Associate, Process Manager (Brand) Capital One is seeking a process oriented individual with a passion for continuous improvement to join the Enterprise Brand Governance team and lead our brand protection and domain management processes. The Enterprise Brand Governance team is responsible for protecting Capital One’s brands and its digital distinctive assets across the company. The ideal candidate has a growth mindset and a natural curiosity to explore while balancing the need for structured processes. As an Associate in Enterprise Brand Governance you will apply your strategic, organizational, and influential skills to enterprise-wide challenges. You will team with world-class professionals across the company to drive consistency. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. You’d be a great fit if: Can effectively produce results with cross functional teams while navigating complex corporate organizations, processes, and culture Enjoy doing your research and applying judgment to solve business challenges Are curious about artificial intelligence and want to help grow a large scale protection program that uses it wisely The ability to handle multiple projects at once and meet aggressive deadlines You understand the benefits of good process management and you use it to your advantage Passion to build structure in areas where you identify the need for Enjoy a little bit of everything, process management, risk management, project management, tech, and operations You are driven by curiosity and enjoy solving problems

Requirements

• Bachelor’s Degree or military experience
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Change Management, or Risk Management
• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals and ability to drive and execute an agenda in an uncertain and fluid environment.

Nice To Haves

• Experience in brand protection or managing a domain portfolio
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of Financial industry experience or highly regulated industry

Responsibilities

• Day to day oversight of our brand protection and domain management processes
• Manage our corporate registrar relationship with our internal and external partners
• Monitor, report, and plan process improvement or redesign initiatives, and make recommendations on changes.
• Collect and analyze data for supporting recommendations.
• Collect, analyze, and measure process performance data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
• Build/maintain formal process documents (e.g. policies, standards, official stances, procedures, presentations, and diagrams)
• Drive collaboration, set direction, manage expectations, and lead cross-functional teams
• Ensure independent escalation of risks, gaps, issues, non-compliance, and concerns to executive management and functional areas

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website .
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees