Associate PC Support Technician

Worldwide TechServices Open•Ocala, FL

About The Position

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Requirements

Typically requires technical school certification or equivalent and 1-3 years of relevant experience
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Must meet all background requirements on an annual basis or as business needs require
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to work overtime as required
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must be able to pass annual criminal and motor vehicle background
Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
Must own a basic repair tool kit

Responsibilities

Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all time, mileage, and other requirements in an accurate and timely manner
Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis
Other duties may be assigned to meet business needs