Associate Patient Care Coordinator

UnitedHealth Group • Mount Kisco, NY

36d • Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Mount Kisco, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live, aiming to make healthcare better for everyone. As part of the Optum Care Delivery team, you will have the support of a global organization to help patients live healthier lives. The role offers an exceptional career path, empowering employees to live their best lives at work and home, and the fulfillment of advancing community health while contributing new practice ideas. The Surgery Department has an opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. This role supports the team in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED (or higher)
• 1 + years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer or healthcare related experience
• Knowledge of medical terminology and radiology procedures and requirements
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

Nice To Haves

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Experience working with scheduling programs
• Knowledge of Medical terms
• Knowledge of insurance verification

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling procedures in an organized and efficient manner
• File and maintain medical records
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly, courteously, and relaying messages to the appropriate team members
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Check In and Check Out patients
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Cross-train and help in other locations if needed
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED