Associate Patient Care Coordinator

UnitedHealth Group•Las Vegas, NV

2d•$16 - $29

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. Hours: This position is full-time (40 hours/week). Monday through Friday from 8:00am to 5:00pm. The supervisor will determine the schedule. May be asked to float to other practices as needed. Location: 8526 Dell Webb Blvd., Las Vegas, NV 89134 and up to 50%25 travel to 4750 W Oakey Blvd Las Vegas, NV

Requirements

High School Diploma/GED (or higher)
CPR certified or able to obtain certification within 30 days of hire
1+ years of customer service or healthcare experience
1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Independent means of transportation during work hours for job related tasks
Ability to travel to other locations if needed for coverage

Nice To Haves

Knowledge/understanding of CPT/ICD-10 coding
1+ years of experience in a health care setting
Excellent communication skills and phone etiquette
Experience in providing customer service
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Provide exceptional service to all customers
Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in EPIC and update as necessary
Collect appropriate co-pays and adhere to all cash handling policies
Schedule appointments as necessary, verifying correct visit type and primary care provider
Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
Work with back-office staff to ensure smooth patient flow
Comfortable with inbound and outbound calls
Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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