Associate Patient Care Coordinator
About The Position
Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Optum is seeking an Associate Patient Care Coordinator to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. Island Medical Group Bethpage has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through Friday a 37.5-hour work week, between the hours of 9:30 am to 5:30 pm. The schedule will be determined by the supervisor upon hire. Location: 4045 Hempstead Turnpike, Third Floor, Bethpage, NY 11714
Requirements
- High School Diploma/GED (or higher)
- 1+ years of healthcare or customer service experience
- 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
- Ability to travel 10%25 to cover other offices if needed
- Access to reliable transportation and valid US driver’s license
Nice To Haves
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Epic experience
- Knowledge of insurance carriers and managed care plans
- Knowledge of medical terminology
- Ability to work independently and as a team, and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greet patients, family members and guests with a friendly smile
- Assist patients with signing in and completing registration
- Monitoring workflow
- Enters and scans patient’s demographic and insurance information into Epic
- Verifies insurance eligibility and benefit information; informs patients of insurance benefits
- Collects co-payments and patient balances
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
- Handle resolution/inquiries from members and/or clinical team
- Assist with onboarding new employees
- Responsible for managing daily schedule
- Responsible for EPIC superuser status
- Ability to support all staff and leadership in their roles
- Performs all other related duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
