Associate Patient Care Coordinator

UnitedHealth Group•Brookfield, WI

8d•$16 - $28•Onsite

About The Position

Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together . Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments. Location: 195 Discovery Drive, Brookfield, WI 53045 We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Requirements

High School Diploma/GED (or higher)
1+ years of previous customer service experience in an office setting or professional work environment
Beginner level of proficiency with Microsoft Office Products
Ability to work on the following schedule: Monday, Tuesday, Wednesday & Thursday from 9:30am - 6:00pm Friday from 10:00am - 2:00pm
Must be 18 years of age OR older

Nice To Haves

Experience in a medical office or hospital admitting/registration office
Experience with electronic medical records system
Knowledge of medical terminology
Excellent customer service skills
Excellent customer service skills
Demonstrated ability to work in fast paced environments

Responsibilities

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
May perform other duties upon request