Assoc Patient Access Rep-Heart and Vascular Hendricks
Community Health Network•Danville, IN
•Onsite
About The Position
The Associate Patient Access Representative (APAR) serves as the initial point of contact for visitors, managing customer service interactions, patient registration processes, and financial clearance procedures. Key responsibilities include patient check-ins, scheduling appointments, collecting payments, verifying insurance information, and ensuring compliance with relevant regulations. The APAR is crucial for maintaining efficient workflows and adhering to established guidelines, thereby preparing patients both administratively and financially for their healthcare visits.
Requirements
- High School Diploma or GED equivalent
Nice To Haves
- 1+ years: Experience in healthcare office setting and/or work history with strong customer service background
Responsibilities
- Handle customer service interactions
- Perform patient registration
- Manage financial clearance
- Conduct patient check-ins
- Schedule appointments
- Collect payments
- Verify insurance
- Ensure compliance management
- Ensure smooth workflows and adherence to guidelines
- Prepare patients administratively and financially for their visits
- Be proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
- Complete Admissions, Discharges, and Transfers in a timely manner when applicable
- Monitor and perform all patient hospital and/or ambulatory movement
- Utilize EPIC work queue to pre-register scheduled patients
- Verify medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to the patient
- Accurately identify and enter patient demographics, insurance, and financial information including inpatient and outpatient benefits
- Gather and verify all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
- Confirm the completeness of the electronic health record (EHR) and make necessary changes
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
