Associate Partner Success Manager - Northeast

Curriculum Associates

22h • $51,250 - $84,250 • Remote

About The Position

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person! The Associate Partner Success Manager works on the Partner Success team. They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs. Why join our team: The Partner Success team is perfect for someone who embraces the concept of “selling through service” and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process. The impact you'll have: As one of the first people a new CA customer encounters, you’ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you’ll be an ambassador of CA You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom You’ll notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization You’ll support new and prospective implementations by retrieving information for proper set-up of accounts You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team

Requirements

• You have a Bachelor’s degree (Education or Marketing/Business preferred)
• You are an active listener with strong communication skills
• You have the ability to maintain accuracy and attention to detail in a fast-paced environment
• You possess strong organizational and time-management skills, along with the ability to multi-task
• You love to collaborate with a wide range of people and disciplines
• You have natural problem-solving and analytical capability
• You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook
• You are energized by the prospect of learning new technology and systems
• You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation

Nice To Haves

• Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators

Responsibilities

• You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time
• Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products
• You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom
• You’ll notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation
• You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts
• You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization
• You’ll support new and prospective implementations by retrieving information for proper set-up of accounts
• You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level