Manager, Client Success - Northeast

Progyny, Inc.•New York, NY

1d•$95,000 - $105,000

About The Position

Thank you for considering Progyny! As a Client Success Manager, you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid-market employer clients. In the role, you’ll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells. This role will be supporting the Northeast territory.

Requirements

3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
Excellent negotiation, collaboration, and listening skills
Excellent messaging, positioning and presentation of information for client impact
Strong project management skills
Strong business and financial acumen
Ability to work under pressure and prioritize responsibilities
Prior success in a fast-growing organization
Resides in the Northeast region of the US
Please note: This is not a digital nomad or remote international position; candidates must be based in the United States.
Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
Build relationships with consultants and brokers, recognizing the value they bring to our clients
Successfully manage upsells of new product lines and renewals of current clients
Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
Deliver regular reporting to customer including plan performance and service results
Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Benefits

Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office