Associate, Parking Operations Field Support

DFW International Airport•Grapevine, TX

About The Position

Under the general supervision of the Parking Operations Field Supervisor, the Field Specialist operates a staff vehicle to conduct parking space inventory audits, surface lots, and produce accurate reporting to leadership to support parking operations. Provides exceptional customer service by assisting guests with real-time parking availability information, performing courtesy patrol services, and addressing parking-related concerns in garages and surface lots.

Requirements

Completion of high school curriculum or equivalent.
One (1) plus years of experience in a customer service working environment.
One (1) plus years of driving experience.
Possession of a valid Class C driver's license.
Any equivalent combination of education and/or experience may be substituted for the above.
Ability to communicate clearly using a two-way radio and mobile telephone.
Ability to operate a vehicle for extended periods daily.
Ability to work flexible rotating shifts, including nights, weekends, and holidays, as assigned during shift bids.
Ability to report to work during inclement weather and emergency situations.
Ability to lift and carry items weighing up to 25 pounds.
Ability to operate standard office equipment and mobile technology.
Ability to operate MLPI systems, vehicle-mounted software, and parking enforcement tools.
Ability to operate vehicle tire inflation and jumpstart equipment.
Ability to perform basic mathematical computations, including percentages.
Ability to prepare and maintain accurate manual and electronic logs and reports.
Ability to read, interpret, and accurately report operational information.
Ability to communicate clearly and professionally, both orally and in writing, with employees, contractors, leadership, and the public.
Ability to establish and maintain effective working relationships with internal and external stakeholders.
Ability to apply sound judgment in problem solving and decision making with limited supervision.
Ability to perform effectively in a fast‑paced operational environment.
Skill in basic typing skills (typing speed not required).
Skill in using Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint, SharePoint) and mobile devices such as tablets.
This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
Must have good private driving record, defined as; (a) no more than two (2) convictions of moving violations in the last 36 months; and (b) no DWI convictions in the last 60 months.

Responsibilities

Operates a staff vehicle equipped with Mobile License Plate Inventory (MLPI) systems and software to track parking occupancy and conduct physical parking audits.
Conducts daily vehicle counts and submits occupancy reports to the Field Support Lead.
Monitors parking guidance systems, signage, and variable message boards for accuracy, and reports discrepancies for resolution.
Provides customer courtesy patrol services, including jump starts, tire inflations, and assistance in locating vehicles parked within airport garages and lots.
Identifies and reports maintenance issues that are discovered in the terminal garages, surface lots, or roadways (i.e., signage, lighting, cleanliness etc.).
Maintains various operational reports (i.e., parking space capacity, courtesy patrol logs, and daily inventory counts).
Responds to and resolves customer service issues for all parking garages, surface lots, and facilities.
Monitors and reports malfunctioning parking equipment and system outages, including software systems, entry/exit gates, and payment devices.
Activates appropriate directional and informational signage during high occupancy or special events to guide parking traffic appropriately.
Observes and reports public safety or security concerns to the Department of Public Safety (DPS) and/or the Integrated Operations Center (IOC).
Supports the Environmental Affairs Department by reporting any observed environmental concerns and assisting with field observations as needed.
Performs other duties as assigned.