Support Team Associate I - Parking

Albany Medical Center • Albany, NY

3d • $37,440 - $48,672 • Onsite

About The Position

The role of the Support Team Associate I in Parking Services is to greet and assist all who are entering any of the Medical Center’s parking facilities. The STA I will direct patients and visitors to the appropriate areas of the parking facility, as well as to various areas within the hospital. The STA I will also ensure that proper fees are collected and that employees are parked in the area that corresponds with the decal on their vehicle.

Requirements

• High school diploma or equivalent (GED) preferred.
• Previous customer service experience preferred.
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions.
• Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to be honest, punctual, and to perform the job in adherence to the highest standards of ethical conduct, as defined by the AMC Code of Conduct.
• Ability to be accurate in matters such as record-keeping and to use good judgment when performing job functions or when interacting with others.
• Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict.
• Ability to adhere to AMC’s policies and procedures, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
• Willingness to be flexible in work practices.
• Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines.
• Ability to multitask and gather data from appropriate resources.
• The employee is regularly required to stand, walk, use hands to probe, handle, or feel objects, tools, or controls, reach with hands and arms, and speak and hear.
• The employee will also be required to be outside during inclement weather.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• This job requires as an essential function that the employee be physically on-site as the work cannot be done from a remote location.

Responsibilities

• Able to regulate flow of parkers into parking areas
• Able to report any illegally parked vehicle(s) to the Parking Office
• Able to direct visitors, patients or employees to the nearest Information Desk for assistance
• Keep track of parking availability in area assigned
• Assist with finding available parking spaces, as needed
• Perform accurate cashiering functions; to include processing transactions, reporting, and making deposits
• Willingness to perform other duties within Materiel Management, as assigned or required
• Responsible for maintaining a neat and clean work area

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED