Manager Parking Operations
About The Position
Oversees supervisors to accomplish the objectives of Parking Services, including coverage and accountability 24/7. Works with supervisors to develop their coaching and management skills. Leads by example by demonstrating a professional and respectful approach at all times, and expecting the same of the supervisors. Hires, disciplines and reviews staff with input from supervisors. Ensures that staffing levels remain within budget. Oversees new employee training as well as ongoing staff training. Ensures that all employees are properly trained and follow established safety standards. Conducts regular meetings with supervisors and front-line staff to maintain open communication and to improve service levels. Develops, updates, and enforces policies and procedures appropriate for the operations of Parking Services. Participates in the implementation of new policies, programs, and system technology to meet operational objectives. Monitors Key Performance Indicators to ensure that metrics meet objectives. Assists with achieving financial objectives of Parking Services, including the development and monitoring of the operating and capital equipment budgets. Ensures that proper cash control procedures are documented and are followed by all staff. Monitors all locations staffed by Parking Services employees to ensure that they remain clean and safe and that they represent the Medical Center well. Serves as the primary contact for services provided by Parking Services. Responds to customer complaints in a manner consistent with WFBH?s expectations. Serves as the primary contact between WFBH and vendors related to parking services and contracts. Demonstrates responsibility for personal development by participating in continuing education offerings and department / hospital activities.
Requirements
- Proficient with Microsoft Word, Excel, and PowerPoint
- Excellent oral, written and interpersonal communication skills
- Ability to adapt in a changing environment
- Good organizational skills and attention to detail
- Ability to handle multiple projects simultaneously
- Must be self-motivated
- Superior problem-solving skills
- Exceptional customer service skills
- Demonstrated ability to work well in a team environment
- Ability to work well in stressful and difficult situations
- Bachelor's degree in Business, Psychology or other related field. Extensive experience will be considered in lieu of a degree.
- Valid N.C. Driver License
Nice To Haves
- Minimum of 5 years management experience preferred.
- Work experience in a health care setting preferred.
Responsibilities
- Oversees supervisors to accomplish the objectives of Parking Services, including coverage and accountability 24/7.
- Works with supervisors to develop their coaching and management skills.
- Leads by example by demonstrating a professional and respectful approach at all times, and expecting the same of the supervisors.
- Hires, disciplines and reviews staff with input from supervisors.
- Ensures that staffing levels remain within budget.
- Oversees new employee training as well as ongoing staff training.
- Ensures that all employees are properly trained and follow established safety standards.
- Conducts regular meetings with supervisors and front-line staff to maintain open communication and to improve service levels.
- Develops, updates, and enforces policies and procedures appropriate for the operations of Parking Services.
- Participates in the implementation of new policies, programs, and system technology to meet operational objectives.
- Monitors Key Performance Indicators to ensure that metrics meet objectives.
- Assists with achieving financial objectives of Parking Services, including the development and monitoring of the operating and capital equipment budgets.
- Ensures that proper cash control procedures are documented and are followed by all staff.
- Monitors all locations staffed by Parking Services employees to ensure that they remain clean and safe and that they represent the Medical Center well.
- Serves as the primary contact for services provided by Parking Services.
- Responds to customer complaints in a manner consistent with WFBH?s expectations.
- Serves as the primary contact between WFBH and vendors related to parking services and contracts.
- Demonstrates responsibility for personal development by participating in continuing education offerings and department / hospital activities.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
