Associate, Outbound Marketing Operations - Card Performance Marketing & Analytics

Capital One•McLean, VA

2d•$66,700 - $83,700

About The Position

Associate, Outbound Marketing Operations - Card Performance Marketing & Analytics Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for our outbound advertising channels. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns and ads have been implemented accurately by associates on the team, documenting key project artifacts, and maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly. General Responsibilities: Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team Manage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirements Recommend & document naming conventions to manage projects effectively Serve as the process subject matter expert for the team maintaining a playbook outlining team practices Identify areas that could benefit from process improvements Maintain reference materials including a project tracker & index of advertisements Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition Comfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metrics Complete administrative tasks to support the team as needed Participate in training to support other marketing channels

Requirements

High School Diploma, GED or equivalent certification
At least 1 year experience in performance marketing channels such as Display, Social, Online Video, etc.
At least 2 years of experience with Microsoft Excel or Google Sheets
At least 1 year of experience in project or process management

Nice To Haves

Bachelor’s Degree or Military Experience
At least 2 years of experience in project management
At least 1 year of experience using Skai or SA360 platforms

Responsibilities

Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details
Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team
Manage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirements
Recommend & document naming conventions to manage projects effectively
Serve as the process subject matter expert for the team maintaining a playbook outlining team practices
Identify areas that could benefit from process improvements
Maintain reference materials including a project tracker & index of advertisements
Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability
Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition
Comfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metrics
Complete administrative tasks to support the team as needed
Participate in training to support other marketing channels

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

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