(Associate) Operations Officer – Business Transformation & Change Management

World Bank Group • Washington, DC

14d • Onsite

About The Position

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit: https://www.ifc.org.
IFC’s Operations Management Department drives operational excellence by strengthening how investment operations are designed, managed, and delivered. The department focuses on improving efficiency, decision‑making, and scalability across the full investment lifecycle, enabling teams to deliver greater impact under increasingly complex and resource‑constrained environments. COM works across functions to modernize policies and procedures, business processes, enhance data and analytics, support digital and system transformation, and promote proactive operations management practices. Through close collaboration with operational teams, the department helps translate strategy into practical solutions that improve delivery speed, quality, and risk management.
In the context of IFC 2030 and Phoenix, a major transformational project in IFC aimed at modernizing partner management and transaction processing, IFC’s Operations Management Department is seeking to recruit an (Associate) Operations Officer to provide leadership in business transformation and change management, thereby delivering value for IFC Operations.
The position will be based in Washington, DC, United States.

Requirements

• Master’s degree in business, public administration, organizational development, international development, or related field;.
• Minimum 5–8 years of relevant experience in large-scale change/transformation programs, preferably in financial services, strategic management consulting, or complex global organizations.
• Strong project management skills; ability to plan, prioritize, manage interdependencies, and deliver to tight timelines.
• Excellent written and verbal communication skills; proven experience crafting executive-ready materials and role-based communications. Strong analytical skills, ability to define and track KPIs
• Collaborative, inclusive, and culturally sensitive; able to influence without formal authority and build trust with senior leaders and frontline staff

Responsibilities

• Translate IFC operations strategic direction into business transformation initiatives and pragmatic change plans with measurable adoption and value.
• Strengthen organizational readiness by engaging stakeholders, mitigating change risks, and building an enduring change network.
• Coordinate with the Phoenix Change Management Lead, the end-to-end change management strategy and implementation for Phoenix, ensuring timely, consistent, and sustainable adoption of new operating model elements, processes, and tools.
• Map and identify key stakeholders across IFC; segment audiences and tailor engagement plans. Conduct readiness assessments and evaluate user impact,
• Contribute to Business Process Improvement through data-driven analysis.
• Establish and manage a cross-functional change champion network; provide toolkits, talking points, and enablement resources.
• Develop core narratives that connect the “why” and “how” of change to IFC’s strategy and staff day-to-day work.

Benefits

• The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees